Phox Health Privacy Policy

All use of the App, the Services, and/or related websites and subdomains (collectively, the “App”) owned and operated by Phox Health, Inc. (“PHOX”, “we” or “us”) by you on behalf of yourself and/or the Patient is subject to the following privacy policy and our Terms of Use, all of which are deemed a part of and included within these terms and conditions (collectively, the “Terms”). By using the App you are acknowledging that you have read, understand, and agree to be bound by the Terms. Capitalized terms not defined herein shall assume the meanings ascribed to such terms in the Terms of Use.

PHOX reserves the right to change, modify, add or remove portions of the Terms at any time for any reason. Such changes shall be effective immediately upon posting. You acknowledge by accessing the App after we have posted changes to the Terms that you are agreeing to the Terms as modified.

What Data We Collect

We collect information such as your and/or the Patient’s name, mobile number, email address, delivery address, and any other personally-identifiable information required to fulfill and deliver an order placed through the App (“Personal Information”).

We may also collect certain non-personally identifiable information, such as the number and frequency of users of the App, device IDs, operating system, location data, and other information relating to user interaction with the App. We may use such data to record and analyze usage information and otherwise to improve the App. We may also share such non-personally identifying information with our related entities, affiliates, contractors, licensees, agents, investors, and partners.

Information Sharing Generally

PHOX captures Personal Information from the Licensed Pharmacies to fulfill and deliver orders placed through the App. PHOX uses certain health information provided to it by the Licensed Pharmacies in compliance with applicable federal and state laws, including but not limited to the Health Information Privacy and Protection Act (“HIPAA”). The Licensed Pharmacies use Personal Information submitted by PHOX in accordance with the policies and procedures of each such Licensed Pharmacy, its residing state’s laws, and such use of Personal Information by the Licensed Pharmacies may not be under the control of PHOX. PHOX hereby disclaims any and all liability for any type of damages including, but not limited to, indirect, incidental, consequential or special damages, or losses of expenses, for the actions and customer information practices of any of the Licensed Pharmacies.

We do not sell, rent, loan, or lease any Personal Information. We may disclose Personal Information to the government or private parties in connection with a lawsuit, subpoena, investigation, regulatory examination, or similar proceedings. We may also disclose Personal Information where we believe it is necessary to investigate, prevent or act regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Terms, to verify or enforce compliance with the policies governing the App and applicable laws, or as otherwise required or permitted by law or consistent with legal requirements. Additionally, in the event we go through a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets, or a transfer of any type of our assets to another company, Personal Information may be among the assets transferred. You acknowledge that such transfers may occur and are permitted by the Terms.

PHOX may use “cookies” to customize the content and offerings on our website, accessible at (the “Website”) and to help you navigate the Website. If you choose to provide information to us through the Website, this information may be linked to the data stored in the cookies. You may configure your mobile device or browser to accept or reject cookies.

Personal Information may be stored locally on your mobile device and may be transmitted across our servers in the United States. The transmission of information over wireless and wired networks is not inherently secure. We encrypt data transmitted through the App using SSL technology to help protect the Personal Information. The only PHOX representatives, agents or employees allowed to access Personal Information are those who are authorized by PHOX to do so and/or access such Personal Information in order to ensure that the orders placed through the App are transmitted to a Licensed Pharmacy, and filled and delivered to you in a timely and efficient manner.

California Privacy Rights

California residents are entitled to request a notice identifying the categories of personal information we share with affiliates and/or third parties for marketing purposes, and may request the contact information for such affiliates and/or third parties pursuant to California Civil Code sections 1798.83, 1798.84, and 1798.84. If you are a California resident and would like a copy of this notice, please email us at Please allow at least thirty days to receive a response to such request.

Children's Privacy

Only persons 18 years of age or older are permitted to use the App. The App is not directed toward children under 18 years of age nor does PHOX knowingly collect Personal Information from children under 18 years of age unless Personal Information is provided by the parents or guardians of such children. If you are under 18, please do not use the App and do not submit any personally identifiable information to PHOX.

Please be assured that we take your concerns about privacy quite seriously. If you have any questions about our Privacy Policy, please e-mail us at

Data Security and Transmission

We have implemented measures designed to secure your personal information from accidental loss, unauthorized access, use, alteration, and disclosures. All information you provide to us is stored on our cloud hosting provider Google Cloud Platform. Unfortunately, the transmission of information via the internet is not always secure. We’ve built safety and encryption protocols to reduce risks with your personal information, but we cannot always guarantee its securely transmitted through our applications and site. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on Phox Health’s site.

Contact Information

Any questions, concerns or comments about our privacy policies and practices, please reach out at:

  • Phox Health
  • 530 Technology Dr.
  • Suite #100
  • Irvine, CA 92618
  • (844) 688-7469
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