Code of Conduct

Code of Conduct

Code of Conduct

Code of Conduct


Effective: January 19, 2023


Phox Health, Inc. (“Phox” or “we” or “us”) is one of the leading healthcare technology companies dedicated exclusively to prescription delivery in the United States. We are committed to conducting our business affairs in a socially responsible and ethical manner consistent with our mission to support our hospital and pharmacy clients and their patients. We expect our Couriers to support us in this. Therefore, we have adopted the following courier Code of Conduct to ensure that goods and services provided to our clients are provided in a manner consistent with these principles.


This Courier Code of Conduct is a statement of Phox’s expectations and requirements with respect to Phox’s couriers and business partners (collectively, “Couriers”), as well as their employees and subcontractors who are performing services for Phox on behalf of these Couriers. This Code, along with our Courier Operating Agreement and Business Associate Agreement provide guidance for socially responsible, legally compliant business practices and describe Phox’s expectations for Courier policies and actions regarding labor standards, human rights, ethics, health and safety, patient privacy, and confidentiality.


This Code of Conduct may be supplemented or amended by us from time to time. Any interpretation of or determination required under this Code shall be resolved and reasonably decided by Phox and is binding on our Couriers. If our Couriers engage third parties (for example, subcontractors) when providing services to Phox, they shall ensure that such third parties also observe the principles and standards in this Code of Conduct.


Effective: January 19, 2023


Phox Health, Inc. (“Phox” or “we” or “us”) is one of the leading healthcare technology companies dedicated exclusively to prescription delivery in the United States. We are committed to conducting our business affairs in a socially responsible and ethical manner consistent with our mission to support our hospital and pharmacy clients and their patients. We expect our Couriers to support us in this. Therefore, we have adopted the following courier Code of Conduct to ensure that goods and services provided to our clients are provided in a manner consistent with these principles.


This Courier Code of Conduct is a statement of Phox’s expectations and requirements with respect to Phox’s couriers and business partners (collectively, “Couriers”), as well as their employees and subcontractors who are performing services for Phox on behalf of these Couriers. This Code, along with our Courier Operating Agreement and Business Associate Agreement provide guidance for socially responsible, legally compliant business practices and describe Phox’s expectations for Courier policies and actions regarding labor standards, human rights, ethics, health and safety, patient privacy, and confidentiality.


This Code of Conduct may be supplemented or amended by us from time to time. Any interpretation of or determination required under this Code shall be resolved and reasonably decided by Phox and is binding on our Couriers. If our Couriers engage third parties (for example, subcontractors) when providing services to Phox, they shall ensure that such third parties also observe the principles and standards in this Code of Conduct.

Effective: January 19, 2023


Phox Health, Inc. (“Phox” or “we” or “us”) is one of the leading healthcare technology companies dedicated exclusively to prescription delivery in the United States. We are committed to conducting our business affairs in a socially responsible and ethical manner consistent with our mission to support our hospital and pharmacy clients and their patients. We expect our Couriers to support us in this. Therefore, we have adopted the following courier Code of Conduct to ensure that goods and services provided to our clients are provided in a manner consistent with these principles.


This Courier Code of Conduct is a statement of Phox’s expectations and requirements with respect to Phox’s couriers and business partners (collectively, “Couriers”), as well as their employees and subcontractors who are performing services for Phox on behalf of these Couriers. This Code, along with our Courier Operating Agreement and Business Associate Agreement provide guidance for socially responsible, legally compliant business practices and describe Phox’s expectations for Courier policies and actions regarding labor standards, human rights, ethics, health and safety, patient privacy, and confidentiality.


This Code of Conduct may be supplemented or amended by us from time to time. Any interpretation of or determination required under this Code shall be resolved and reasonably decided by Phox and is binding on our Couriers. If our Couriers engage third parties (for example, subcontractors) when providing services to Phox, they shall ensure that such third parties also observe the principles and standards in this Code of Conduct.


Effective: January 19, 2023


Phox Health, Inc. (“Phox” or “we” or “us”) is one of the leading healthcare technology companies dedicated exclusively to prescription delivery in the United States. We are committed to conducting our business affairs in a socially responsible and ethical manner consistent with our mission to support our hospital and pharmacy clients and their patients. We expect our Couriers to support us in this. Therefore, we have adopted the following courier Code of Conduct to ensure that goods and services provided to our clients are provided in a manner consistent with these principles.


This Courier Code of Conduct is a statement of Phox’s expectations and requirements with respect to Phox’s couriers and business partners (collectively, “Couriers”), as well as their employees and subcontractors who are performing services for Phox on behalf of these Couriers. This Code, along with our Courier Operating Agreement and Business Associate Agreement provide guidance for socially responsible, legally compliant business practices and describe Phox’s expectations for Courier policies and actions regarding labor standards, human rights, ethics, health and safety, patient privacy, and confidentiality.


This Code of Conduct may be supplemented or amended by us from time to time. Any interpretation of or determination required under this Code shall be resolved and reasonably decided by Phox and is binding on our Couriers. If our Couriers engage third parties (for example, subcontractors) when providing services to Phox, they shall ensure that such third parties also observe the principles and standards in this Code of Conduct.


1. Compliance With Laws

1.1 Phox’s Couriers shall comply with all applicable laws and regulations, including but not limited to laws and regulations relating to

customs, labor, mandatory insurance, social payments, provident fund contributions, corporate taxes, the supply of goods and/or

services, patient privacy and health and safety.


2. No Child Or Forced Labor

2.1 Phox is against slavery, including all forms of modern slavery such as forced labor, bonded labor, serfdom, trafficking in persons, and

the exploitation of children for labor. All work must be performed on a voluntary basis, and employees must be free to leave their jobs.

Overtime work must be voluntary and subject to reasonable and legally compliant compensation.


2.2 Phox’s Couriers shall comply with all applicable laws and regulations at all times when employing young workers and shall ensure that

all young workers are adequately protected.


2.3 Phox’s Couriers are also expected to prohibit all forms of slavery, as defined above, in their operations.


3. FAIR WORKING CONDITIONS

3.3 Phox is against all forms of discrimination, differential treatment, harassment, and inappropriate or unreasonable interference with

work performance, whether this behavior is based on race or ethnicity, gender (including gender identity or expression), nationality,

disability, background, religious, political, or sexual orientation.


3.2 Phox’s Couriers shall support the standards and rights stated in this section and provide a workplace without disrespect, harassment,

abuse, unlawful practices or discrimination.


3.3 Phox’s Couriers shall comply with the applicable local labor laws relating to minimum wage, fair working hours, the freedom of

association, and right to collective bargaining.


4. FAIR WORKING CONDITIONS

When Phox’s Couriers engage in negotiations or business dealings with Phox, they confirm that they and their employees have not and will not violate any principles of good governance required by this section, and will ensure that their relevant subcontractors observe the same standards and principles in this Code of Conduct.


Anti-Bribery and Corruption.

4.1 Phox has zero tolerance towards any corruption or bribery by its employees, agents, contractors, Couriers or their subcontractors.


4.2 Phox’s Couriers shall conduct business in an ethical and lawful manner that complies with all laws and regulations concerning anti-

bribery and corruption. Couriers shall prohibit their employees, agents, contractors, and couriers from engaging in corrupt behavior.

Corrupt behavior includes:

(a) Directly or indirectly offering any incentives, privileges, benefits, or other advantages such as cash, compensation, or gifts

(“Advantages”) to our other Couriers, government officials, Phox clients, patients, or Phox employees (including but not limited to

their relatives);


(b) Seeking any Advantages from our other Couriers, government officials, Phox clients, patients or Phox employees (including but not

limited to their relatives); and


(c) Accepting any Advantages from other Couriers, government officials, Phox clients, patients, or Phox employees (including but not

limited to their relatives).


4.3 Couriers shall immediately notify Phox if any of its employees request or accept, directly or indirectly, any monetary gift or benefit, or

products.


Competition

4.5 Phox observes at all times the principles of fair competition and abides by the applicable competition laws of the states in which we

operate. As a general rule, such laws forbid agreements or actions that could limit or distort competition or trade. Phox’s Couriers shall

abide strictly by all applicable competition laws and refrain from behaving in a way that would appear to be or would be considered anti-

competitive conduct (such as rigging prices and sharing information about prices with their competitors).


Money Laundering, Financing Terrorism, and Other Criminal Activities.

4.6 Phox has zero tolerance towards any criminal acts by its employees, agents, contractors, and/or its Couriers and their subcontractors in

the course of doing business.


4.7 Phox’s Couriers must not engage in money laundering or any activity that facilitates money laundering, funding of terrorism, or other

criminal activities. Couriers shall maintain financial records and reports according to the applicable laws and regulations.


Trade Regulations, Sanctions, and Debarment.

4.8 Phox complies with all applicable export and import control, sanctions, and customs laws and regulations.


4.9 Phox’s Couriers shall comply strictly with such laws and regulations, and shall ensure that their directors, officers, employees, beneficial

owner(s), agents, contractors, and partners are not listed on any applicable sanctions and/or debarment lists. Courier shall immediately

notify Phox with full information if any of its directors, officers, employees, beneficial owner(s), agents, contractors, and partners is listed

on any applicable sanctions or debarment lists.


4.10 If Phox requires information and documents from its Couriers for any screening or due diligence in relation to trade regulations,

sanctions, or debarment, Couriers shall cooperate and promptly provide the same.


Conflicts of Interest.

4.11 A conflict of interest is any direct or indirect relationship, activity, involvement, engagement, or obligation that may affect the

objectivity or independence that is required when carrying out duties or responsibilities.


4.12 Phox’s Couriers shall immediately declare any relationships and actual or potential conflicts of interest that they or their directors,

officers, employees, or stakeholders  may have with Phox or its employees. These include relationships such as relations by blood or

marriage, investors, business partners, or competitors. The requirements in this section are supplemented by Phox’s Courier Operating

Agreement as amended by Phox from time to time.


5. CONFIDENTIALITY, INFORMATION SECURITY, AND DATA PROTECTION

5.1 Phox takes confidentiality, information security, and personal data protection very seriously. We strive to adhere to all applicable data

protection laws, information security industry standards, and confidentiality obligations.


5.2 Phox expects its Couriers to commit to doing the same. Couriers shall comply with all applicable requirements when collecting,

recording, hosting, processing, transmitting, using, or deleting personal data. Couriers should also take sufficient measures to ensure

the confidentiality and security of information shared with and processed by them. Additionally, Couriers shall comply with all

contractual requirements on confidentiality, information security, and data protection, and shall sign a Business Associate Agreement

when requested by Phox.


5.3 Couriers shall ensure that their directors, officers, employees, stakeholders, agents, subcontractors, couriers, and partners comply with

standards at least as strict as those mentioned here.


5.4 If the Courier or their subcontractors performing services for Phox violate any protected health information or personal data

regulations or experience any incident relating to information security (such as data leaks, ransomware attacks, or other instances of

breach of confidentiality), the Courier shall be responsible to immediately notify Phox.


6. HEALTH AND SAFETY

6.1 Phox aims to uphold and maintain high health and safety standards. We require our employees to comply strictly with all of our on-site

safety rules and regulations, as well as the applicable health and safety best practices. We expect our Couriers to observe the same

standards when supplying any goods or services to Phox clients and when conducting their daily business operations.


6.2 Courier personnel who fail to comply with Phox’s safety rules and regulations may be replaced immediately if requested by Phox.


6.3 Phox’s Couriers shall take all necessary steps to ensure that their employees and others involved in their operations can work safely.

Couriers shall have, or work towards having, an effective health and safety management system through which they are able to:

(a) Identify and control health and safety risks;


(b) Reduce the risk of accidents;


(c) Comply with relevant laws and regulations;


(d) Ensure necessary emergency preparedness and prevention measures are in place; and


(e) Improve overall workplace safety and health performance.


6.4 Our Couriers are expected to actively improve and strengthen their respective safety culture and safety and health performance. This

includes providing the relevant safety and health training and equipment for their employees.


7. COMPLIANCE WITH THE COURIER CODE OF CONDUCT

7.1 Phox reserves the right to verify whether its Couriers have complied with the requirements of this Code of Conduct at any time, for

example, through Courier questionnaires, declarations, or audits by either Phox or a third party. Courier shall comply with Phox’s

request to provide the relevant information or for an audit. If Phox requests for an audit, Courier shall cooperate in all audits, including

but not limited to facilitating Phox’s and its third-party auditors’ access to Courier’s personnel, documentation and subcontractors

relevant to the audit. Phox’s Couriers shall strive for continuous improvement by setting measurable targets on progress.


7.2 Any breach of the obligations in this Code of Conduct by Phox’s Couriers, their directors, officers, employees, stakeholders, or their

subcontractors must be reported to Phox immediately. If the breach is curable, a corrective action plan must be presented to and

approved by Phox. Without prejudice to any legal or contractual remedies that Phox may be entitled to, any incurable breach or failure

to satisfactorily cure a breach may result in Phox terminating the commercial relationship at its discretion.


7.3 Nothing in this Code shall modify or replace any additional reporting obligations imposed on Courier by Phox in our Courier Operating

Agreement, Business Associate Agreement, or other agreement imposing reporting obligations.


8. HOW TO CONTACT PHOX

8.1 Couriers should contact Phox at support@phoxhealth.com or (844) 688-7469 if:

(a) there are any violations of this Code of Conduct;

(b) any requirement to notify Phox under this Code of Conduct is applicable; or

(c) there are any queries on the application or interpretation of the requirements under this Code of Conduct.


8.2 If there are violations or queries relating to health, safety and/or patient privacy, Couriers should immediately within twenty-four (24)

hours contact Phox at support@phoxhealth.com or (844) 688-7469.


1. Compliance With Laws


1.1 Phox’s Couriers shall comply with all applicable laws and regulations, including but not limited to laws and regulations relating to customs,

labor, mandatory insurance, social payments, provident fund contributions, corporate taxes, the supply of goods and/or services, patient

privacy and health and safety.


2. No Child Or Forced Labor


2.1 Phox is against slavery, including all forms of modern slavery such as forced labor, bonded labor, serfdom, trafficking in persons, and the

exploitation of children for labor. All work must be performed on a voluntary basis, and employees must be free to leave their jobs.

Overtime work must be voluntary and subject to reasonable and legally compliant compensation.


2.2 Phox’s Couriers shall comply with all applicable laws and regulations at all times when employing young workers and shall ensure that all

young workers are adequately protected.


2.3 Phox’s Couriers are also expected to prohibit all forms of slavery, as defined above, in their operations.


3. FAIR WORKING CONDITIONS


3.3 Phox is against all forms of discrimination, differential treatment, harassment, and inappropriate or unreasonable interference with work

performance, whether this behavior is based on race or ethnicity, gender (including gender identity or expression), nationality, disability,

background, religious, political, or sexual orientation.


3.2 Phox’s Couriers shall support the standards and rights stated in this section and provide a workplace without disrespect, harassment,

abuse, unlawful practices or discrimination.


3.3 Phox’s Couriers shall comply with the applicable local labor laws relating to minimum wage, fair working hours, the freedom of

association, and right to collective bargaining.


4. FAIR WORKING CONDITIONS


When Phox’s Couriers engage in negotiations or business dealings with Phox, they confirm that they and their employees have not and will not violate any principles of good governance required by this section, and will ensure that their relevant subcontractors observe the same standards and principles in this Code of Conduct.


Anti-Bribery and Corruption.


4.1 Phox has zero tolerance towards any corruption or bribery by its employees, agents, contractors, Couriers or their subcontractors.


4.2 Phox’s Couriers shall conduct business in an ethical and lawful manner that complies with all laws and regulations concerning anti-bribery

and corruption. Couriers shall prohibit their employees, agents, contractors, and couriers from engaging in corrupt behavior. Corrupt

behavior includes:

(a) Directly or indirectly offering any incentives, privileges, benefits, or other advantages such as cash, compensation, or gifts

(“Advantages”) to our other Couriers, government officials, Phox clients, patients, or Phox employees (including but not limited to their

relatives);


(b) Seeking any Advantages from our other Couriers, government officials, Phox clients, patients or Phox employees (including but not

limited to their relatives); and


(c) Accepting any Advantages from other Couriers, government officials, Phox clients, patients, or Phox employees (including but not

limited to their relatives).


4.3 Couriers shall immediately notify Phox if any of its employees request or accept, directly or indirectly, any monetary gift or benefit, or

products.


Competition


4.5 Phox observes at all times the principles of fair competition and abides by the applicable competition laws of the states in which we

operate. As a general rule, such laws forbid agreements or actions that could limit or distort competition or trade. Phox’s Couriers shall

abide strictly by all applicable competition laws and refrain from behaving in a way that would appear to be or would be considered anti-

competitive conduct (such as rigging prices and sharing information about prices with their competitors).



Money Laundering, Financing Terrorism, and Other Criminal Activities.


4.6 Phox has zero tolerance towards any criminal acts by its employees, agents, contractors, and/or its Couriers and their subcontractors in

the course of doing business.


4.7 Phox’s Couriers must not engage in money laundering or any activity that facilitates money laundering, funding of terrorism, or other

criminal activities. Couriers shall maintain financial records and reports according to the applicable laws and regulations.


Trade Regulations, Sanctions, and Debarment.


4.8 Phox complies with all applicable export and import control, sanctions, and customs laws and regulations.


4.9 Phox’s Couriers shall comply strictly with such laws and regulations, and shall ensure that their directors, officers, employees, beneficial

owner(s), agents, contractors, and partners are not listed on any applicable sanctions and/or debarment lists. Courier shall immediately

notify Phox with full information if any of its directors, officers, employees, beneficial owner(s), agents, contractors, and partners is listed

on any applicable sanctions or debarment lists.


4.10 If Phox requires information and documents from its Couriers for any screening or due diligence in relation to trade regulations,

sanctions, or debarment, Couriers shall cooperate and promptly provide the same.


Conflicts of Interest.


4.11 A conflict of interest is any direct or indirect relationship, activity, involvement, engagement, or obligation that may affect the objectivity

or independence that is required when carrying out duties or responsibilities.


4.12 Phox’s Couriers shall immediately declare any relationships and actual or potential conflicts of interest that they or their directors,

officers, employees, or stakeholders  may have with Phox or its employees. These include relationships such as relations by blood or

marriage, investors, business partners, or competitors. The requirements in this section are supplemented by Phox’s Courier Operating

Agreement as amended by Phox from time to time.


5. CONFIDENTIALITY, INFORMATION SECURITY, AND DATA PROTECTION


5.1 Phox takes confidentiality, information security, and personal data protection very seriously. We strive to adhere to all applicable data

protection laws, information security industry standards, and confidentiality obligations.


5.2 Phox expects its Couriers to commit to doing the same. Couriers shall comply with all applicable requirements when collecting, recording,

hosting, processing, transmitting, using, or deleting personal data. Couriers should also take sufficient measures to ensure the

confidentiality and security of information shared with and processed by them. Additionally, Couriers shall comply with all contractual

requirements on confidentiality, information security, and data protection, and shall sign a Business Associate Agreement when

requested by Phox.


5.3 Couriers shall ensure that their directors, officers, employees, stakeholders, agents, subcontractors, couriers, and partners comply with

standards at least as strict as those mentioned here.


5.4 If the Courier or their subcontractors performing services for Phox violate any protected health information or personal data regulations

or experience any incident relating to information security (such as data leaks, ransomware attacks, or other instances of breach of

confidentiality), the Courier shall be responsible to immediately notify Phox.


6. HEALTH AND SAFETY


6.1 Phox aims to uphold and maintain high health and safety standards. We require our employees to comply strictly with all of our on-site

safety rules and regulations, as well as the applicable health and safety best practices. We expect our Couriers to observe the same

standards when supplying any goods or services to Phox clients and when conducting their daily business operations.


6.2 Courier personnel who fail to comply with Phox’s safety rules and regulations may be replaced immediately if requested by Phox.


6.3 Phox’s Couriers shall take all necessary steps to ensure that their employees and others involved in their operations can work safely.

Couriers shall have, or work towards having, an effective health and safety management system through which they are able to:

(a) Identify and control health and safety risks;

(b) Reduce the risk of accidents;

(c) Comply with relevant laws and regulations;

(d) Ensure necessary emergency preparedness and prevention measures are in place; and

(e) Improve overall workplace safety and health performance.


6.4 Our Couriers are expected to actively improve and strengthen their respective safety culture and safety and health performance. This

includes providing the relevant safety and health training and equipment for their employees.


7. COMPLIANCE WITH THE COURIER CODE OF CONDUCT


7.1 Phox reserves the right to verify whether its Couriers have complied with the requirements of this Code of Conduct at any time, for

example, through Courier questionnaires, declarations, or audits by either Phox or a third party. Courier shall comply with Phox’s request

to provide the relevant information or for an audit. If Phox requests for an audit, Courier shall cooperate in all audits, including but not

limited to facilitating Phox’s and its third-party auditors’ access to Courier’s personnel, documentation and subcontractors relevant to the

audit. Phox’s Couriers shall strive for continuous improvement by setting measurable targets on progress.


7.2 Any breach of the obligations in this Code of Conduct by Phox’s Couriers, their directors, officers, employees, stakeholders, or their

subcontractors must be reported to Phox immediately. If the breach is curable, a corrective action plan must be presented to and

approved by Phox. Without prejudice to any legal or contractual remedies that Phox may be entitled to, any incurable breach or failure to

satisfactorily cure a breach may result in Phox terminating the commercial relationship at its discretion.


7.3 Nothing in this Code shall modify or replace any additional reporting obligations imposed on Courier by Phox in our Courier Operating

Agreement, Business Associate Agreement, or other agreement imposing reporting obligations.


8. HOW TO CONTACT PHOX


8.1 Couriers should contact Phox at support@phoxhealth.com or (844) 688-7469 if:

(a) there are any violations of this Code of Conduct;

(b) any requirement to notify Phox under this Code of Conduct is applicable; or

(c) there are any queries on the application or interpretation of the requirements under this Code of Conduct.


8.2 If there are violations or queries relating to health, safety and/or patient privacy, Couriers should immediately within twenty-four (24)

hours contact Phox at support@phoxhealth.com or (844) 688-7469.



1. Compliance With Laws


1.1 Phox’s Couriers shall comply with all applicable laws and regulations, including

but not limited to laws and regulations relating to customs, labor, mandatory

insurance, social payments, provident fund contributions, corporate taxes, the

supply of goods and/or services, patient privacy and health and safety.


2. No Child Or Forced Labor


2.1 Phox is against slavery, including all forms of modern slavery such as forced

labor, bonded labor, serfdom, trafficking in persons, and the exploitation of

children for labor. All work must be performed on a voluntary basis, and

employees must be free to leave their jobs. Overtime work must be voluntary

and subject to reasonable and legally compliant compensation.


2.2 Phox’s Couriers shall comply with all applicable laws and regulations at all

times when employing young workers and shall ensure that all young workers

are adequately protected.


2.3 Phox’s Couriers are also expected to prohibit all forms of slavery, as defined

above, in their operations.


3. FAIR WORKING CONDITIONS


3.3 Phox is against all forms of discrimination, differential treatment, harassment,

and inappropriate or unreasonable interference with work performance,

whether this behavior is based on race or ethnicity, gender (including gender

identity or expression), nationality, disability, background, religious, political, or

sexual orientation.


3.2 Phox’s Couriers shall support the standards and rights stated in this section

and provide a workplace without disrespect, harassment, abuse, unlawful

practices or discrimination.


3.3 Phox’s Couriers shall comply with the applicable local labor laws relating to

minimum wage, fair working hours, the freedom of association, and right to

collective bargaining.


4. FAIR WORKING CONDITIONS


When Phox’s Couriers engage in negotiations or business dealings with Phox, they confirm that they and their employees have not and will not violate any principles of good governance required by this section, and will ensure that their relevant subcontractors observe the same standards and principles in this Code of Conduct.


Anti-Bribery and Corruption.


4.1 Phox has zero tolerance towards any corruption or bribery by its employees,

agents, contractors, Couriers or their subcontractors.


4.2 Phox’s Couriers shall conduct business in an ethical and lawful manner that

complies with all laws and regulations concerning anti-bribery and corruption.

Couriers shall prohibit their employees, agents, contractors, and couriers from

engaging in corrupt behavior. Corrupt behavior includes:


(a) Directly or indirectly offering any incentives, privileges, benefits, or other

advantages such as cash, compensation, or gifts (“Advantages”) to our other

Couriers, government officials, Phox clients, patients, or Phox employees

(including but not limited to their relatives);


(b) Seeking any Advantages from our other Couriers, government officials,

Phox clients, patients or Phox employees (including but not limited to their

relatives); and


(c) Accepting any Advantages from other Couriers, government officials, Phox

clients, patients, or Phox employees (including but not limited to their

relatives).


4.3 Couriers shall immediately notify Phox if any of its employees request or accept,

directly or indirectly, any monetary gift or benefit, or products.


Competition


4.5 Phox observes at all times the principles of fair competition and abides by the

applicable competition laws of the states in which we operate. As a general rule,

such laws forbid agreements or actions that could limit or distort competition or

trade. Phox’s Couriers shall abide strictly by all applicable competition laws and

refrain from behaving in a way that would appear to be or would be considered

anti-competitive conduct (such as rigging prices and sharing information about

prices with their competitors).


Money Laundering, Financing Terrorism, and Other Criminal Activities.


4.6 Phox has zero tolerance towards any criminal acts by its employees, agents,

contractors, and/or its Couriers and their subcontractors in the course of doing

business.


4.7 Phox’s Couriers must not engage in money laundering or any activity that

facilitates money laundering, funding of terrorism, or other criminal activities.

Couriers shall maintain financial records and reports according to the

applicable laws and regulations.


Trade Regulations, Sanctions, and Debarment.


4.8 Phox complies with all applicable export and import control, sanctions, and

customs laws and regulations.


4.9 Phox’s Couriers shall comply strictly with such laws and regulations, and shall

ensure that their directors, officers, employees, beneficial owner(s), agents,

contractors, and partners are not listed on any applicable sanctions and/or

debarment lists. Courier shall immediately notify Phox with full information if

any of its directors, officers, employees, beneficial owner(s), agents,

contractors, and partners is listed on any applicable sanctions or debarment

lists.


4.10 If Phox requires information and documents from its Couriers for any

screening or due diligence in relation to trade regulations, sanctions, or

debarment, Couriers shall cooperate and promptly provide the same.


Conflicts of Interest.


4.11 A conflict of interest is any direct or indirect relationship, activity, involvement,

engagement, or obligation that may affect the objectivity or independence that

is required when carrying out duties or responsibilities.


4.12 Phox’s Couriers shall immediately declare any relationships and actual or

potential conflicts of interest that they or their directors, officers, employees,

or stakeholders  may have with Phox or its employees. These include

relationships such as relations by blood or marriage, investors, business

partners, or competitors. The requirements in this section are supplemented

by Phox’s Courier Operating Agreement as amended by Phox from time to

time.


5. CONFIDENTIALITY, INFORMATION SECURITY, AND DATA PROTECTION


5.1 Phox takes confidentiality, information security, and personal data protection

very seriously. We strive to adhere to all applicable data protection laws,

information security industry standards, and confidentiality obligations.


5.2 Phox expects its Couriers to commit to doing the same. Couriers shall comply

with all applicable requirements when collecting, recording, hosting,

processing, transmitting, using, or deleting personal data. Couriers should also

take sufficient measures to ensure the confidentiality and security of

information shared with and processed by them. Additionally, Couriers shall

comply with all contractual requirements on confidentiality, information

security, and data protection, and shall sign a Business Associate Agreement

when requested by Phox.


5.3 Couriers shall ensure that their directors, officers, employees, stakeholders,

agents, subcontractors, couriers, and partners comply with standards at least

as strict as those mentioned here.


5.4 If the Courier or their subcontractors performing services for Phox violate any

protected health information or personal data regulations or experience any

incident relating to information security (such as data leaks, ransomware

attacks, or other instances of breach of confidentiality), the Courier shall be

responsible to immediately notify Phox.


6. HEALTH AND SAFETY


6.1 Phox aims to uphold and maintain high health and safety standards. We

require our employees to comply strictly with all of our on-site safety rules and

regulations, as well as the applicable health and safety best practices. We

expect our Couriers to observe the same standards when supplying any goods

or services to Phox clients and when conducting their daily business

operations.


6.2 Courier personnel who fail to comply with Phox’s safety rules and regulations

may be replaced immediately if requested by Phox.


6.3 Phox’s Couriers shall take all necessary steps to ensure that their employees

and others involved in their operations can work safely. Couriers shall have, or

work towards having, an effective health and safety management system

through which they are able to:

(a) Identify and control health and safety risks;


(b) Reduce the risk of accidents;


(c) Comply with relevant laws and regulations;


(d) Ensure necessary emergency preparedness and prevention measures

are in place; and


(e) Improve overall workplace safety and health performance.


6.4 Our Couriers are expected to actively improve and strengthen their respective

safety culture and safety and health performance. This includes providing the

relevant safety and health training and equipment for their employees.


7. COMPLIANCE WITH THE COURIER CODE OF CONDUCT


7.1 Phox reserves the right to verify whether its Couriers have complied with the

requirements of this Code of Conduct at any time, for example, through

Courier questionnaires, declarations, or audits by either Phox or a third party.

Courier shall comply with Phox’s request to provide the relevant information or

for an audit. If Phox requests for an audit, Courier shall cooperate in all audits,

including but not limited to facilitating Phox’s and its third-party auditors’

access to Courier’s personnel, documentation and subcontractors relevant to

the audit. Phox’s Couriers shall strive for continuous improvement by setting

measurable targets on progress.


7.2 Any breach of the obligations in this Code of Conduct by Phox’s Couriers, their

directors, officers, employees, stakeholders, or their subcontractors must be

reported to Phox immediately. If the breach is curable, a corrective action plan

must be presented to and approved by Phox. Without prejudice to any legal or

contractual remedies that Phox may be entitled to, any incurable breach or

failure to satisfactorily cure a breach may result in Phox terminating the

commercial relationship at its discretion.


7.3 Nothing in this Code shall modify or replace any additional reporting

obligations imposed on Courier by Phox in our Courier Operating Agreement,

Business Associate Agreement, or other agreement imposing reporting

obligations.


8. HOW TO CONTACT PHOX


8.1 Couriers should contact Phox at support@phoxhealth.com or (844) 688-7469

if:


(a) there are any violations of this Code of Conduct;


(b) any requirement to notify Phox under this Code of Conduct is applicable;

or


(c) there are any queries on the application or interpretation of the

requirements under this Code of Conduct.


8.2 If there are violations or queries relating to health, safety and/or patient

privacy, Couriers should immediately within twenty-four (24) hours contact

Phox at support@phoxhealth.com or (844) 688-7469.


1. Compliance With Laws


1.1 Phox’s Couriers shall comply with all applicable laws and regulations, including but not limited to laws

and regulations relating to customs, labor, mandatory insurance, social payments, provident fund

contributions, corporate taxes, the supply of goods and/or services, patient privacy and health and

safety.


2. No Child Or Forced Labor


2.1 Phox is against slavery, including all forms of modern slavery such as forced labor, bonded labor,

serfdom, trafficking in persons, and the exploitation of children for labor. All work must be performed

on a voluntary basis, and employees must be free to leave their jobs. Overtime work must be

voluntary and subject to reasonable and legally compliant compensation.


2.2 Phox’s Couriers shall comply with all applicable laws and regulations at all times when employing

young workers and shall ensure that all young workers are adequately protected.


2.3 Phox’s Couriers are also expected to prohibit all forms of slavery, as defined above, in their

operations.


3. FAIR WORKING CONDITIONS


3.3 Phox is against all forms of discrimination, differential treatment, harassment, and inappropriate or

unreasonable interference with work performance, whether this behavior is based on race or

ethnicity, gender (including gender identity or expression), nationality, disability, background,

religious, political, or sexual orientation.


3.2 Phox’s Couriers shall support the standards and rights stated in this section and provide a workplace

without disrespect, harassment, abuse, unlawful practices or discrimination.


3.3 Phox’s Couriers shall comply with the applicable local labor laws relating to minimum wage, fair

working hours, the freedom of association, and right to collective bargaining.


4. FAIR WORKING CONDITIONS


When Phox’s Couriers engage in negotiations or business dealings with Phox, they confirm that they and their employees have not and will not violate any principles of good governance required by this section, and will ensure that their relevant subcontractors observe the same standards and principles in this Code of Conduct.


Anti-Bribery and Corruption.


4.1 Phox has zero tolerance towards any corruption or bribery by its employees, agents, contractors,

Couriers or their subcontractors.


4.2 Phox’s Couriers shall conduct business in an ethical and lawful manner that complies with all laws and

regulations concerning anti-bribery and corruption. Couriers shall prohibit their employees, agents,

contractors, and couriers from engaging in corrupt behavior. Corrupt behavior includes:


(a) Directly or indirectly offering any incentives, privileges, benefits, or other advantages such as cash,

compensation, or gifts (“Advantages”) to our other Couriers, government officials, Phox clients,

patients, or Phox employees (including but not limited to their relatives);


(b) Seeking any Advantages from our other Couriers, government officials, Phox clients, patients or

Phox employees (including but not limited to their relatives); and


(c) Accepting any Advantages from other Couriers, government officials, Phox clients, patients, or

Phox employees (including but not limited to their relatives).


4.3 Couriers shall immediately notify Phox if any of its employees request or accept, directly or indirectly,

any monetary gift or benefit, or products.


Competition


4.5 Phox observes at all times the principles of fair competition and abides by the applicable competition

laws of the states in which we operate. As a general rule, such laws forbid agreements or actions that

could limit or distort competition or trade. Phox’s Couriers shall abide strictly by all applicable

competition laws and refrain from behaving in a way that would appear to be or would be considered

anti-competitive conduct (such as rigging prices and sharing information about prices with their

competitors).


Money Laundering, Financing Terrorism, and Other Criminal Activities.

4.6 Phox has zero tolerance towards any criminal acts by its employees, agents, contractors, and/or its

Couriers and their subcontractors in the course of doing business.


4.7 Phox’s Couriers must not engage in money laundering or any activity that facilitates money

laundering, funding of terrorism, or other criminal activities. Couriers shall maintain financial records

and reports according to the applicable laws and regulations.


Trade Regulations, Sanctions, and Debarment.


4.8 Phox complies with all applicable export and import control, sanctions, and customs laws and

regulations.


4.9 Phox’s Couriers shall comply strictly with such laws and regulations, and shall ensure that their

directors, officers, employees, beneficial owner(s), agents, contractors, and partners are not listed on

any applicable sanctions and/or debarment lists. Courier shall immediately notify Phox with full

information if any of its directors, officers, employees, beneficial owner(s), agents, contractors, and

partners is listed on any applicable sanctions or debarment lists.


4.10 If Phox requires information and documents from its Couriers for any screening or due diligence in

relation to trade regulations, sanctions, or debarment, Couriers shall cooperate and promptly provide

the same.


Conflicts of Interest.


4.11 A conflict of interest is any direct or indirect relationship, activity, involvement, engagement, or

obligation that may affect the objectivity or independence that is required when carrying out duties or

responsibilities.


4.12 Phox’s Couriers shall immediately declare any relationships and actual or potential conflicts of

interest that they or their directors, officers, employees, or stakeholders  may have with Phox or its

employees. These include relationships such as relations by blood or marriage, investors, business

partners, or competitors. The requirements in this section are supplemented by Phox’s Courier

Operating Agreement as amended by Phox from time to time.


5. CONFIDENTIALITY, INFORMATION SECURITY, AND DATA PROTECTION


5.1 Phox takes confidentiality, information security, and personal data protection very seriously. We strive

to adhere to all applicable data protection laws, information security industry standards, and

confidentiality obligations.


5.2 Phox expects its Couriers to commit to doing the same. Couriers shall comply with all applicable

requirements when collecting, recording, hosting, processing, transmitting, using, or deleting

personal data. Couriers should also take sufficient measures to ensure the confidentiality and

security of information shared with and processed by them. Additionally, Couriers shall comply with

all contractual requirements on confidentiality, information security, and data protection, and shall

sign a Business Associate Agreement when requested by Phox.


5.3 Couriers shall ensure that their directors, officers, employees, stakeholders, agents, subcontractors,

couriers, and partners comply with standards at least as strict as those mentioned here.


5.4 If the Courier or their subcontractors performing services for Phox violate any protected health

information or personal data regulations or experience any incident relating to information security

(such as data leaks, ransomware attacks, or other instances of breach of confidentiality), the Courier

shall be responsible to immediately notify Phox.


6. HEALTH AND SAFETY


6.1 Phox aims to uphold and maintain high health and safety standards. We require our employees to

comply strictly with all of our on-site safety rules and regulations, as well as the applicable health and

safety best practices. We expect our Couriers to observe the same standards when supplying any

goods or services to Phox clients and when conducting their daily business operations.


6.2 Courier personnel who fail to comply with Phox’s safety rules and regulations may be replaced

immediately if requested by Phox.


6.3 Phox’s Couriers shall take all necessary steps to ensure that their employees and others involved in

their operations can work safely. Couriers shall have, or work towards having, an effective health and

safety management system through which they are able to:

(a) Identify and control health and safety risks;


(b) Reduce the risk of accidents;


(c) Comply with relevant laws and regulations;


(d) Ensure necessary emergency preparedness and prevention measures are in place; and


(e) Improve overall workplace safety and health performance.


6.4 Our Couriers are expected to actively improve and strengthen their respective safety culture and

safety and health performance. This includes providing the relevant safety and health training and

equipment for their employees.


7. COMPLIANCE WITH THE COURIER CODE OF CONDUCT


7.1 Phox reserves the right to verify whether its Couriers have complied with the requirements of this

Code of Conduct at any time, for example, through Courier questionnaires, declarations, or audits by

either Phox or a third party. Courier shall comply with Phox’s request to provide the relevant

information or for an audit. If Phox requests for an audit, Courier shall cooperate in all audits,

including but not limited to facilitating Phox’s and its third-party auditors’ access to Courier’s

personnel, documentation and subcontractors relevant to the audit. Phox’s Couriers shall strive for

continuous improvement by setting measurable targets on progress.


7.2 Any breach of the obligations in this Code of Conduct by Phox’s Couriers, their directors, officers,

employees, stakeholders, or their subcontractors must be reported to Phox immediately. If the

breach is curable, a corrective action plan must be presented to and approved by Phox. Without

prejudice to any legal or contractual remedies that Phox may be entitled to, any incurable breach or

failure to satisfactorily cure a breach may result in Phox terminating the commercial relationship at its

discretion.


7.3 Nothing in this Code shall modify or replace any additional reporting obligations imposed on Courier

by Phox in our Courier Operating Agreement, Business Associate Agreement, or other agreement

imposing reporting obligations.


8. HOW TO CONTACT PHOX


8.1 Couriers should contact Phox at support@phoxhealth.com or (844) 688-7469 if:


(a) there are any violations of this Code of Conduct;


(b) any requirement to notify Phox under this Code of Conduct is applicable; or


(c) there are any queries on the application or interpretation of the requirements under this Code of

Conduct.


8.2 If there are violations or queries relating to health, safety and/or patient privacy, Couriers should

immediately within twenty-four (24) hours contact Phox at support@phoxhealth.com or

(844) 688-7469.

1. Compliance With Laws


1.1 Phox’s Couriers shall comply

with all applicable laws and

regulations, including but not

limited to laws and regulations

relating to customs, labor,

mandatory insurance, social

payments, provident fund

contributions, corporate taxes,

the supply of goods and/or

services, patient privacy and

health and safety.


2. No Child Or Forced Labor


2.1 Phox is against slavery,

including all forms of modern

slavery such as forced labor,

bonded labor, serfdom,

trafficking in persons, and the

exploitation of children for labor.

All work must be performed on a

voluntary basis, and employees

must be free to leave their jobs.

Overtime work must be

voluntary and subject to

reasonable and legally compliant

compensation.


2.2 Phox’s Couriers shall comply

with all applicable laws and

regulations at all times when

employing young workers and

shall ensure that all young

workers are adequately

protected.


2.3 Phox’s Couriers are also

expected to prohibit all forms of

slavery, as defined above, in

their operations.


3. FAIR WORKING CONDITIONS


3.3 Phox is against all forms of

discrimination, differential

treatment, harassment, and

inappropriate or unreasonable

interference with work

performance, whether this

behavior is based on race or

ethnicity, gender (including

gender identity or expression),

nationality, disability,

background, religious, political,

or sexual orientation.


3.2 Phox’s Couriers shall support

the standards and rights stated

in this section and provide a

workplace without disrespect,

harassment, abuse, unlawful

practices or discrimination.


3.3 Phox’s Couriers shall comply

with the applicable local labor

laws relating to minimum wage,

fair working hours, the freedom

of association, and right to

collective bargaining.


4. FAIR WORKING CONDITIONS


When Phox’s Couriers engage in negotiations or business dealings with Phox, they confirm that they and their employees have not and will not violate any principles of good governance required by this section, and will ensure that their relevant subcontractors observe the same standards and principles in this Code of Conduct.


Anti-Bribery and Corruption.


4.1 Phox has zero tolerance towards

any corruption or bribery by its

employees, agents, contractors,

Couriers or their subcontractors.


4.2 Phox’s Couriers shall conduct

business in an ethical and lawful

manner that complies with all

laws and regulations concerning

anti-bribery and corruption.

Couriers shall prohibit their

employees, agents, contractors,

and couriers from engaging in

corrupt behavior. Corrupt

behavior includes:


(a) Directly or indirectly offering

any incentives, privileges,

benefits, or other advantages

such as cash, compensation,

or gifts (“Advantages”) to our

other Couriers, government

officials, Phox clients,

patients, or Phox employees

(including but not limited to

their relatives);


(b) Seeking any Advantages

from our other Couriers,

government officials, Phox

clients, patients or Phox

employees (including but not

limited to their relatives); and


(c) Accepting any Advantages

from other Couriers,

government officials, Phox

clients, patients, or Phox

employees (including but not

limited to their relatives).


4.3 Couriers shall immediately notify

Phox if any of its employees

request or accept, directly or

indirectly, any monetary gift or

benefit, or products.


Competition


4.5 Phox observes at all times the

principles of fair competition

and abides by the applicable

competition laws of the states in

which we operate. As a general

rule, such laws forbid

agreements or actions that

could limit or distort

competition or trade. Phox’s

Couriers shall abide strictly by all

applicable competition laws and

refrain from behaving in a way

that would appear to be or

would be considered anti-

competitive conduct (such as

rigging prices and sharing

information about prices with

their competitors).


Money Laundering, Financing Terrorism, and Other Criminal Activities.


4.6 Phox has zero tolerance towards

any criminal acts by its

employees, agents, contractors,

and/or its Couriers and their

subcontractors in the course of

doing business.


4.7 Phox’s Couriers must not

engage in money laundering or

any activity that facilitates

money laundering, funding of

terrorism, or other criminal

activities. Couriers shall

maintain financial records and

reports according to the

applicable laws and regulations.


Trade Regulations, Sanctions, and Debarment.


4.8 Phox complies with all applicable

export and import control,

sanctions, and customs laws and

regulations.


4.9 Phox’s Couriers shall comply

strictly with such laws and

regulations, and shall ensure

that their directors, officers,

employees, beneficial owner(s),

agents, contractors, and

partners are not listed on any

applicable sanctions and/or

debarment lists. Courier shall

immediately notify Phox with full

information if any of its

directors, officers, employees,

beneficial owner(s), agents,

contractors, and partners is

listed on any applicable

sanctions or debarment lists.


4.10 If Phox requires information

and documents from its

Couriers for any screening or

due diligence in relation to

trade regulations, sanctions, or

debarment, Couriers shall

cooperate and promptly

provide the same.


Conflicts of Interest.


4.11 A conflict of interest is any

direct or indirect relationship,

activity, involvement,

engagement, or obligation that

may affect the objectivity or

independence that is required

when carrying out duties or

responsibilities.


4.12 Phox’s Couriers shall

immediately declare any

relationships and actual or

potential conflicts of interest

that they or their directors,

officers, employees, or

stakeholders  may have

with Phox or its employees.

These include relationships

such as relations by blood or

marriage, investors, business

partners, or competitors. The

requirements in this section

are supplemented by Phox’s

Courier Operating Agreement

as amended by Phox from time

to time.


5. CONFIDENTIALITY, INFORMATION SECURITY, AND DATA PROTECTION


5.1 Phox takes confidentiality,

information security, and

personal data protection very

seriously. We strive to adhere to

all applicable data protection

laws, information security

industry standards, and

confidentiality obligations.


5.2 Phox expects its Couriers to

commit to doing the same.

Couriers shall comply with all

applicable requirements when

collecting, recording, hosting,

processing, transmitting, using,

or deleting personal data.

Couriers should also take

sufficient measures to ensure

the confidentiality and security

of information shared with and

processed by them.

Additionally, Couriers shall

comply with all contractual

requirements on confidentiality,

information security, and data

protection, and shall sign a

Business Associate Agreement

when requested by Phox.


5.3 Couriers shall ensure that their

directors, officers, employees,

stakeholders, agents,

subcontractors, couriers, and

partners comply with standards

at least as strict as those

mentioned here.


5.4 If the Courier or their

subcontractors performing

services for Phox violate any

protected health information or

personal data regulations or

experience any incident relating

to information security (such as

data leaks, ransomware attacks,

or other instances of breach of

confidentiality), the Courier

shall be responsible to

immediately notify Phox.


6. HEALTH AND SAFETY


6.1 Phox aims to uphold and

maintain high health and safety

standards. We require our

employees to comply strictly

with all of our on-site safety

rules and regulations, as well as

the applicable health and safety

best practices. We expect our

Couriers to observe the same

standards when supplying any

goods or services to Phox

clients and when conducting

their daily business operations.


6.2 Courier personnel who fail to

comply with Phox’s safety rules

and regulations may be

replaced immediately if

requested by Phox.


6.3 Phox’s Couriers shall take all

necessary steps to ensure that

their employees and others

involved in their operations can

work safely. Couriers shall have,

or work towards having, an

effective health and safety

management system through

which they are able to:

(a) Identify and control health and

safety risks;


(b) Reduce the risk of accidents;


(c) Comply with relevant laws and

regulations;


(d) Ensure necessary emergency

preparedness and prevention

measures are in place; and


(e) Improve overall workplace

safety and health performance.

6.4 Our Couriers are expected to

actively improve and strengthen

their respective safety culture

and safety and health

performance. This includes

providing the relevant safety

and health training and

equipment for their employees.


7. COMPLIANCE WITH THE COURIER CODE OF CONDUCT


7.1 Phox reserves the right to verify

whether its Couriers have

complied with the requirements

of this Code of Conduct at any

time, for example, through

Courier questionnaires,

declarations, or audits by either

Phox or a third party. Courier

shall comply with Phox’s

request to provide the relevant

information or for an audit. If

Phox requests for an audit,

Courier shall cooperate in all\

audits, including but not limited

to facilitating Phox’s and its

third-party auditors’ access to

Courier’s personnel,

documentation and

subcontractors relevant to the

audit. Phox’s Couriers shall

strive for continuous

improvement by setting

measurable targets on

progress.


7.2 Any breach of the obligations in

this Code of Conduct by Phox’s

Couriers, their directors,

officers, employees,

stakeholders, or their

subcontractors must be

reported to Phox immediately.

If the breach is curable, a

corrective action plan must be

presented to and approved by

Phox. Without prejudice to any

legal or contractual remedies

that Phox may be entitled to,

any incurable breach or failure

to satisfactorily cure a breach

may result in Phox terminating

the commercial relationship at

its discretion.


7.3 Nothing in this Code shall

modify or replace any additional

reporting obligations imposed on

Courier by Phox in our Courier

Operating Agreement, Business

Associate Agreement, or other

agreement imposing reporting

obligations.


8. HOW TO CONTACT PHOX


8.1 Couriers should contact Phox at

support@phoxhealth.com or

(844) 688-7469 if:


(a) there are any violations of this

Code of Conduct;


(b) any requirement to notify Phox

under this Code of Conduct is

applicable; or


(c) there are any queries on the

application or interpretation of

the requirements under this

Code of Conduct.


8.2 If there are violations or queries

relating to health, safety and/or

patient privacy, Couriers should

immediately within twenty-four

(24) hours contact Phox at

support@phoxhealth.com or

(844) 688-7469.


1. Compliance With Laws


1.1 Phox’s Couriers shall comply with all applicable laws and regulations, including but not limited to laws and

regulations relating to customs, labor, mandatory insurance, social payments, provident fund contributions,

corporate taxes, the supply of goods and/or services, patient privacy and health and safety.


2. No Child Or Forced Labor


2.1 Phox is against slavery, including all forms of modern slavery such as forced labor, bonded labor, serfdom,

trafficking in persons, and the exploitation of children for labor. All work must be performed on a voluntary

basis, and employees must be free to leave their jobs. Overtime work must be voluntary and subject to

reasonable and legally compliant compensation.


2.2 Phox’s Couriers shall comply with all applicable laws and regulations at all times when employing young

workers and shall ensure that all young workers are adequately protected.


2.3 Phox’s Couriers are also expected to prohibit all forms of slavery, as defined above, in their operations.


3. FAIR WORKING CONDITIONS


3.3 Phox is against all forms of discrimination, differential treatment, harassment, and inappropriate or

unreasonable interference with work performance, whether this behavior is based on race or ethnicity, gender

(including gender identity or expression), nationality, disability, background, religious, political, or sexual

orientation.


3.2 Phox’s Couriers shall support the standards and rights stated in this section and provide a workplace without

disrespect, harassment, abuse, unlawful practices or discrimination.


3.3 Phox’s Couriers shall comply with the applicable local labor laws relating to minimum wage, fair working hours,

the freedom of association, and right to collective bargaining.


4. FAIR WORKING CONDITIONS


When Phox’s Couriers engage in negotiations or business dealings with Phox, they confirm that they and their employees have not and will not violate any principles of good governance required by this section, and will ensure that their relevant subcontractors observe the same standards and principles in this Code of Conduct.


Anti-Bribery and Corruption.


4.1 Phox has zero tolerance towards any corruption or bribery by its employees, agents, contractors, Couriers or

their subcontractors.


4.2 Phox’s Couriers shall conduct business in an ethical and lawful manner that complies with all laws and

regulations concerning anti-bribery and corruption. Couriers shall prohibit their employees, agents,

contractors, and couriers from engaging in corrupt behavior. Corrupt behavior includes:


(a) Directly or indirectly offering any incentives, privileges, benefits, or other advantages such as cash,

compensation, or gifts (“Advantages”) to our other Couriers, government officials, Phox clients, patients, or

Phox employees (including but not limited to their relatives);


(b) Seeking any Advantages from our other Couriers, government officials, Phox clients, patients or Phox

employees (including but not limited to their relatives); and


(c) Accepting any Advantages from other Couriers, government officials, Phox clients, patients, or Phox

employees (including but not limited to their relatives).


4.3 Couriers shall immediately notify Phox if any of its employees request or accept, directly or indirectly, any

monetary gift or benefit, or products.


Competition


4.5 Phox observes at all times the principles of fair competition and abides by the applicable competition laws of the states in which we operate. As a general rule, such laws forbid agreements or actions that could limit or distort competition or trade. Phox’s Couriers shall abide strictly by all applicable competition laws and refrain from behaving in a way that would appear to be or would be considered anti-competitive conduct (such as rigging prices and sharing information about prices with their competitors).


Money Laundering, Financing Terrorism, and Other Criminal Activities.


4.6 Phox has zero tolerance towards any criminal acts by its employees, agents, contractors, and/or its Couriers

and their subcontractors in the course of doing business.


4.7 Phox’s Couriers must not engage in money laundering or any activity that facilitates money laundering, funding

of terrorism, or other criminal activities. Couriers shall maintain financial records and reports according to the

applicable laws and regulations.


Trade Regulations, Sanctions, and Debarment.


4.8 Phox complies with all applicable export and import control, sanctions, and customs laws and regulations.


4.9 Phox’s Couriers shall comply strictly with such laws and regulations, and shall ensure that their directors,

officers, employees, beneficial owner(s), agents, contractors, and partners are not listed on any applicable

sanctions and/or debarment lists. Courier shall immediately notify Phox with full information if any of its

directors, officers, employees, beneficial owner(s), agents, contractors, and partners is listed on any applicable

sanctions or debarment lists.


4.10 If Phox requires information and documents from its Couriers for any screening or due diligence in relation to

trade regulations, sanctions, or debarment, Couriers shall cooperate and promptly provide the same.


Conflicts of Interest.


4.11 A conflict of interest is any direct or indirect relationship, activity, involvement, engagement, or obligation that

may affect the objectivity or independence that is required when carrying out duties or responsibilities.


4.12 Phox’s Couriers shall immediately declare any relationships and actual or potential conflicts of interest that

they or their directors, officers, employees, or stakeholders  may have with Phox or its employees. These

include relationships such as relations by blood or marriage, investors, business partners, or competitors. The

requirements in this section are supplemented by Phox’s Courier Operating Agreement as amended by Phox

from time to time.


5. CONFIDENTIALITY, INFORMATION SECURITY, AND DATA PROTECTION


5.1 Phox takes confidentiality, information security, and personal data protection very seriously. We strive to adhere

to all applicable data protection laws, information security industry standards, and confidentiality obligations.


5.2 Phox expects its Couriers to commit to doing the same. Couriers shall comply with all applicable requirements

when collecting, recording, hosting, processing, transmitting, using, or deleting personal data. Couriers should

also take sufficient measures to ensure the confidentiality and security of information shared with and

processed by them. Additionally, Couriers shall comply with all contractual requirements on confidentiality,

information security, and data protection, and shall sign a Business Associate Agreement when requested by

Phox.


5.3 Couriers shall ensure that their directors, officers, employees, stakeholders, agents, subcontractors, couriers,

and partners comply with standards at least as strict as those mentioned here.


5.4 If the Courier or their subcontractors performing services for Phox violate any protected health information or

personal data regulations or experience any incident relating to information security (such as data leaks,

ransomware attacks, or other instances of breach of confidentiality), the Courier shall be responsible to

immediately notify Phox.


6. HEALTH AND SAFETY


6.1 Phox aims to uphold and maintain high health and safety standards. We require our employees to comply

strictly with all of our on-site safety rules and regulations, as well as the applicable health and safety best

practices. We expect our Couriers to observe the same standards when supplying any goods or services to Phox

clients and when conducting their daily business operations.


6.2 Courier personnel who fail to comply with Phox’s safety rules and regulations may be replaced immediately if

requested by Phox.


6.3 Phox’s Couriers shall take all necessary steps to ensure that their employees and others involved in their

operations can work safely. Couriers shall have, or work towards having, an effective health and safety

management system through which they are able to:

(a) Identify and control health and safety risks;


(b) Reduce the risk of accidents;


(c) Comply with relevant laws and regulations;


(d) Ensure necessary emergency preparedness and prevention measures are in place; and


(e) Improve overall workplace safety and health performance.


6.4 Our Couriers are expected to actively improve and strengthen their respective safety culture and safety and

health performance. This includes providing the relevant safety and health training and equipment for their

employees.


7. COMPLIANCE WITH THE COURIER CODE OF CONDUCT


7.1 Phox reserves the right to verify whether its Couriers have complied with the requirements of this Code of

Conduct at any time, for example, through Courier questionnaires, declarations, or audits by either Phox or a

third party. Courier shall comply with Phox’s request to provide the relevant information or for an audit. If Phox

requests for an audit, Courier shall cooperate in all audits, including but not limited to facilitating Phox’s and its

third-party auditors’ access to Courier’s personnel, documentation and subcontractors relevant to the audit.

Phox’s Couriers shall strive for continuous improvement by setting measurable targets on progress.


7.2 Any breach of the obligations in this Code of Conduct by Phox’s Couriers, their directors, officers, employees,

stakeholders, or their subcontractors must be reported to Phox immediately. If the breach is curable, a

corrective action plan must be presented to and approved by Phox. Without prejudice to any legal or contractual

remedies that Phox may be entitled to, any incurable breach or failure to satisfactorily cure a breach may result

in Phox terminating the commercial relationship at its discretion.


7.3 Nothing in this Code shall modify or replace any additional reporting obligations imposed on Courier by Phox in

our Courier Operating Agreement, Business Associate Agreement, or other agreement imposing reporting

obligations.


8. HOW TO CONTACT PHOX


8.1 Couriers should contact Phox at support@phoxhealth.com or (844) 688-7469 if:


(a) there are any violations of this Code of Conduct;


(b) any requirement to notify Phox under this Code of Conduct is applicable; or


(c) there are any queries on the application or interpretation of the requirements under this Code of Conduct.


8.2 If there are violations or queries relating to health, safety and/or patient privacy, Couriers should immediately

within twenty-four (24) hours contact Phox at support@phoxhealth.com or (844) 688-7469.