Code of Conduct
Code of Conduct
Code of Conduct
Code of Conduct
Effective: January 19, 2023
Phox Health, Inc. (“Phox” or “we” or “us”) is one of the leading healthcare technology companies dedicated exclusively to prescription delivery in the United States. We are committed to conducting our business affairs in a socially responsible and ethical manner consistent with our mission to support our hospital and pharmacy clients and their patients. We expect our Couriers to support us in this. Therefore, we have adopted the following courier Code of Conduct to ensure that goods and services provided to our clients are provided in a manner consistent with these principles.
This Courier Code of Conduct is a statement of Phox’s expectations and requirements with respect to Phox’s couriers and business partners (collectively, “Couriers”), as well as their employees and subcontractors who are performing services for Phox on behalf of these Couriers. This Code, along with our Courier Operating Agreement and Business Associate Agreement provide guidance for socially responsible, legally compliant business practices and describe Phox’s expectations for Courier policies and actions regarding labor standards, human rights, ethics, health and safety, patient privacy, and confidentiality.
This Code of Conduct may be supplemented or amended by us from time to time. Any interpretation of or determination required under this Code shall be resolved and reasonably decided by Phox and is binding on our Couriers. If our Couriers engage third parties (for example, subcontractors) when providing services to Phox, they shall ensure that such third parties also observe the principles and standards in this Code of Conduct.
Effective: January 19, 2023
Phox Health, Inc. (“Phox” or “we” or “us”) is one of the leading healthcare technology companies dedicated exclusively to prescription delivery in the United States. We are committed to conducting our business affairs in a socially responsible and ethical manner consistent with our mission to support our hospital and pharmacy clients and their patients. We expect our Couriers to support us in this. Therefore, we have adopted the following courier Code of Conduct to ensure that goods and services provided to our clients are provided in a manner consistent with these principles.
This Courier Code of Conduct is a statement of Phox’s expectations and requirements with respect to Phox’s couriers and business partners (collectively, “Couriers”), as well as their employees and subcontractors who are performing services for Phox on behalf of these Couriers. This Code, along with our Courier Operating Agreement and Business Associate Agreement provide guidance for socially responsible, legally compliant business practices and describe Phox’s expectations for Courier policies and actions regarding labor standards, human rights, ethics, health and safety, patient privacy, and confidentiality.
This Code of Conduct may be supplemented or amended by us from time to time. Any interpretation of or determination required under this Code shall be resolved and reasonably decided by Phox and is binding on our Couriers. If our Couriers engage third parties (for example, subcontractors) when providing services to Phox, they shall ensure that such third parties also observe the principles and standards in this Code of Conduct.
Effective: January 19, 2023
Phox Health, Inc. (“Phox” or “we” or “us”) is one of the leading healthcare technology companies dedicated exclusively to prescription delivery in the United States. We are committed to conducting our business affairs in a socially responsible and ethical manner consistent with our mission to support our hospital and pharmacy clients and their patients. We expect our Couriers to support us in this. Therefore, we have adopted the following courier Code of Conduct to ensure that goods and services provided to our clients are provided in a manner consistent with these principles.
This Courier Code of Conduct is a statement of Phox’s expectations and requirements with respect to Phox’s couriers and business partners (collectively, “Couriers”), as well as their employees and subcontractors who are performing services for Phox on behalf of these Couriers. This Code, along with our Courier Operating Agreement and Business Associate Agreement provide guidance for socially responsible, legally compliant business practices and describe Phox’s expectations for Courier policies and actions regarding labor standards, human rights, ethics, health and safety, patient privacy, and confidentiality.
This Code of Conduct may be supplemented or amended by us from time to time. Any interpretation of or determination required under this Code shall be resolved and reasonably decided by Phox and is binding on our Couriers. If our Couriers engage third parties (for example, subcontractors) when providing services to Phox, they shall ensure that such third parties also observe the principles and standards in this Code of Conduct.
Effective: January 19, 2023
Phox Health, Inc. (“Phox” or “we” or “us”) is one of the leading healthcare technology companies dedicated exclusively to prescription delivery in the United States. We are committed to conducting our business affairs in a socially responsible and ethical manner consistent with our mission to support our hospital and pharmacy clients and their patients. We expect our Couriers to support us in this. Therefore, we have adopted the following courier Code of Conduct to ensure that goods and services provided to our clients are provided in a manner consistent with these principles.
This Courier Code of Conduct is a statement of Phox’s expectations and requirements with respect to Phox’s couriers and business partners (collectively, “Couriers”), as well as their employees and subcontractors who are performing services for Phox on behalf of these Couriers. This Code, along with our Courier Operating Agreement and Business Associate Agreement provide guidance for socially responsible, legally compliant business practices and describe Phox’s expectations for Courier policies and actions regarding labor standards, human rights, ethics, health and safety, patient privacy, and confidentiality.
This Code of Conduct may be supplemented or amended by us from time to time. Any interpretation of or determination required under this Code shall be resolved and reasonably decided by Phox and is binding on our Couriers. If our Couriers engage third parties (for example, subcontractors) when providing services to Phox, they shall ensure that such third parties also observe the principles and standards in this Code of Conduct.
1. Compliance With Laws
1.1 Phox’s Couriers shall comply with all applicable laws and regulations, including but not limited to laws and regulations relating to
customs, labor, mandatory insurance, social payments, provident fund contributions, corporate taxes, the supply of goods and/or
services, patient privacy and health and safety.
2. No Child Or Forced Labor
2.1 Phox is against slavery, including all forms of modern slavery such as forced labor, bonded labor, serfdom, trafficking in persons, and
the exploitation of children for labor. All work must be performed on a voluntary basis, and employees must be free to leave their jobs.
Overtime work must be voluntary and subject to reasonable and legally compliant compensation.
2.2 Phox’s Couriers shall comply with all applicable laws and regulations at all times when employing young workers and shall ensure that
all young workers are adequately protected.
2.3 Phox’s Couriers are also expected to prohibit all forms of slavery, as defined above, in their operations.
3. FAIR WORKING CONDITIONS
3.3 Phox is against all forms of discrimination, differential treatment, harassment, and inappropriate or unreasonable interference with
work performance, whether this behavior is based on race or ethnicity, gender (including gender identity or expression), nationality,
disability, background, religious, political, or sexual orientation.
3.2 Phox’s Couriers shall support the standards and rights stated in this section and provide a workplace without disrespect, harassment,
abuse, unlawful practices or discrimination.
3.3 Phox’s Couriers shall comply with the applicable local labor laws relating to minimum wage, fair working hours, the freedom of
association, and right to collective bargaining.
4. FAIR WORKING CONDITIONS
When Phox’s Couriers engage in negotiations or business dealings with Phox, they confirm that they and their employees have not and will not violate any principles of good governance required by this section, and will ensure that their relevant subcontractors observe the same standards and principles in this Code of Conduct.
Anti-Bribery and Corruption.
4.1 Phox has zero tolerance towards any corruption or bribery by its employees, agents, contractors, Couriers or their subcontractors.
4.2 Phox’s Couriers shall conduct business in an ethical and lawful manner that complies with all laws and regulations concerning anti-
bribery and corruption. Couriers shall prohibit their employees, agents, contractors, and couriers from engaging in corrupt behavior.
Corrupt behavior includes:
(a) Directly or indirectly offering any incentives, privileges, benefits, or other advantages such as cash, compensation, or gifts
(“Advantages”) to our other Couriers, government officials, Phox clients, patients, or Phox employees (including but not limited to
their relatives);
(b) Seeking any Advantages from our other Couriers, government officials, Phox clients, patients or Phox employees (including but not
limited to their relatives); and
(c) Accepting any Advantages from other Couriers, government officials, Phox clients, patients, or Phox employees (including but not
limited to their relatives).
4.3 Couriers shall immediately notify Phox if any of its employees request or accept, directly or indirectly, any monetary gift or benefit, or
products.
Competition
4.5 Phox observes at all times the principles of fair competition and abides by the applicable competition laws of the states in which we
operate. As a general rule, such laws forbid agreements or actions that could limit or distort competition or trade. Phox’s Couriers shall
abide strictly by all applicable competition laws and refrain from behaving in a way that would appear to be or would be considered anti-
competitive conduct (such as rigging prices and sharing information about prices with their competitors).
Money Laundering, Financing Terrorism, and Other Criminal Activities.
4.6 Phox has zero tolerance towards any criminal acts by its employees, agents, contractors, and/or its Couriers and their subcontractors in
the course of doing business.
4.7 Phox’s Couriers must not engage in money laundering or any activity that facilitates money laundering, funding of terrorism, or other
criminal activities. Couriers shall maintain financial records and reports according to the applicable laws and regulations.
Trade Regulations, Sanctions, and Debarment.
4.8 Phox complies with all applicable export and import control, sanctions, and customs laws and regulations.
4.9 Phox’s Couriers shall comply strictly with such laws and regulations, and shall ensure that their directors, officers, employees, beneficial
owner(s), agents, contractors, and partners are not listed on any applicable sanctions and/or debarment lists. Courier shall immediately
notify Phox with full information if any of its directors, officers, employees, beneficial owner(s), agents, contractors, and partners is listed
on any applicable sanctions or debarment lists.
4.10 If Phox requires information and documents from its Couriers for any screening or due diligence in relation to trade regulations,
sanctions, or debarment, Couriers shall cooperate and promptly provide the same.
Conflicts of Interest.
4.11 A conflict of interest is any direct or indirect relationship, activity, involvement, engagement, or obligation that may affect the
objectivity or independence that is required when carrying out duties or responsibilities.
4.12 Phox’s Couriers shall immediately declare any relationships and actual or potential conflicts of interest that they or their directors,
officers, employees, or stakeholders may have with Phox or its employees. These include relationships such as relations by blood or
marriage, investors, business partners, or competitors. The requirements in this section are supplemented by Phox’s Courier Operating
Agreement as amended by Phox from time to time.
5. CONFIDENTIALITY, INFORMATION SECURITY, AND DATA PROTECTION
5.1 Phox takes confidentiality, information security, and personal data protection very seriously. We strive to adhere to all applicable data
protection laws, information security industry standards, and confidentiality obligations.
5.2 Phox expects its Couriers to commit to doing the same. Couriers shall comply with all applicable requirements when collecting,
recording, hosting, processing, transmitting, using, or deleting personal data. Couriers should also take sufficient measures to ensure
the confidentiality and security of information shared with and processed by them. Additionally, Couriers shall comply with all
contractual requirements on confidentiality, information security, and data protection, and shall sign a Business Associate Agreement
when requested by Phox.
5.3 Couriers shall ensure that their directors, officers, employees, stakeholders, agents, subcontractors, couriers, and partners comply with
standards at least as strict as those mentioned here.
5.4 If the Courier or their subcontractors performing services for Phox violate any protected health information or personal data
regulations or experience any incident relating to information security (such as data leaks, ransomware attacks, or other instances of
breach of confidentiality), the Courier shall be responsible to immediately notify Phox.
6. HEALTH AND SAFETY
6.1 Phox aims to uphold and maintain high health and safety standards. We require our employees to comply strictly with all of our on-site
safety rules and regulations, as well as the applicable health and safety best practices. We expect our Couriers to observe the same
standards when supplying any goods or services to Phox clients and when conducting their daily business operations.
6.2 Courier personnel who fail to comply with Phox’s safety rules and regulations may be replaced immediately if requested by Phox.
6.3 Phox’s Couriers shall take all necessary steps to ensure that their employees and others involved in their operations can work safely.
Couriers shall have, or work towards having, an effective health and safety management system through which they are able to:
(a) Identify and control health and safety risks;
(b) Reduce the risk of accidents;
(c) Comply with relevant laws and regulations;
(d) Ensure necessary emergency preparedness and prevention measures are in place; and
(e) Improve overall workplace safety and health performance.
6.4 Our Couriers are expected to actively improve and strengthen their respective safety culture and safety and health performance. This
includes providing the relevant safety and health training and equipment for their employees.
7. COMPLIANCE WITH THE COURIER CODE OF CONDUCT
7.1 Phox reserves the right to verify whether its Couriers have complied with the requirements of this Code of Conduct at any time, for
example, through Courier questionnaires, declarations, or audits by either Phox or a third party. Courier shall comply with Phox’s
request to provide the relevant information or for an audit. If Phox requests for an audit, Courier shall cooperate in all audits, including
but not limited to facilitating Phox’s and its third-party auditors’ access to Courier’s personnel, documentation and subcontractors
relevant to the audit. Phox’s Couriers shall strive for continuous improvement by setting measurable targets on progress.
7.2 Any breach of the obligations in this Code of Conduct by Phox’s Couriers, their directors, officers, employees, stakeholders, or their
subcontractors must be reported to Phox immediately. If the breach is curable, a corrective action plan must be presented to and
approved by Phox. Without prejudice to any legal or contractual remedies that Phox may be entitled to, any incurable breach or failure
to satisfactorily cure a breach may result in Phox terminating the commercial relationship at its discretion.
7.3 Nothing in this Code shall modify or replace any additional reporting obligations imposed on Courier by Phox in our Courier Operating
Agreement, Business Associate Agreement, or other agreement imposing reporting obligations.
8. HOW TO CONTACT PHOX
8.1 Couriers should contact Phox at support@phoxhealth.com or (844) 688-7469 if:
(a) there are any violations of this Code of Conduct;
(b) any requirement to notify Phox under this Code of Conduct is applicable; or
(c) there are any queries on the application or interpretation of the requirements under this Code of Conduct.
8.2 If there are violations or queries relating to health, safety and/or patient privacy, Couriers should immediately within twenty-four (24)
hours contact Phox at support@phoxhealth.com or (844) 688-7469.
1. Compliance With Laws
1.1 Phox’s Couriers shall comply with all applicable laws and regulations, including but not limited to laws and regulations relating to customs,
labor, mandatory insurance, social payments, provident fund contributions, corporate taxes, the supply of goods and/or services, patient
privacy and health and safety.
2. No Child Or Forced Labor
2.1 Phox is against slavery, including all forms of modern slavery such as forced labor, bonded labor, serfdom, trafficking in persons, and the
exploitation of children for labor. All work must be performed on a voluntary basis, and employees must be free to leave their jobs.
Overtime work must be voluntary and subject to reasonable and legally compliant compensation.
2.2 Phox’s Couriers shall comply with all applicable laws and regulations at all times when employing young workers and shall ensure that all
young workers are adequately protected.
2.3 Phox’s Couriers are also expected to prohibit all forms of slavery, as defined above, in their operations.
3. FAIR WORKING CONDITIONS
3.3 Phox is against all forms of discrimination, differential treatment, harassment, and inappropriate or unreasonable interference with work
performance, whether this behavior is based on race or ethnicity, gender (including gender identity or expression), nationality, disability,
background, religious, political, or sexual orientation.
3.2 Phox’s Couriers shall support the standards and rights stated in this section and provide a workplace without disrespect, harassment,
abuse, unlawful practices or discrimination.
3.3 Phox’s Couriers shall comply with the applicable local labor laws relating to minimum wage, fair working hours, the freedom of
association, and right to collective bargaining.
4. FAIR WORKING CONDITIONS
When Phox’s Couriers engage in negotiations or business dealings with Phox, they confirm that they and their employees have not and will not violate any principles of good governance required by this section, and will ensure that their relevant subcontractors observe the same standards and principles in this Code of Conduct.
Anti-Bribery and Corruption.
4.1 Phox has zero tolerance towards any corruption or bribery by its employees, agents, contractors, Couriers or their subcontractors.
4.2 Phox’s Couriers shall conduct business in an ethical and lawful manner that complies with all laws and regulations concerning anti-bribery
and corruption. Couriers shall prohibit their employees, agents, contractors, and couriers from engaging in corrupt behavior. Corrupt
behavior includes:
(a) Directly or indirectly offering any incentives, privileges, benefits, or other advantages such as cash, compensation, or gifts
(“Advantages”) to our other Couriers, government officials, Phox clients, patients, or Phox employees (including but not limited to their
relatives);
(b) Seeking any Advantages from our other Couriers, government officials, Phox clients, patients or Phox employees (including but not
limited to their relatives); and
(c) Accepting any Advantages from other Couriers, government officials, Phox clients, patients, or Phox employees (including but not
limited to their relatives).
4.3 Couriers shall immediately notify Phox if any of its employees request or accept, directly or indirectly, any monetary gift or benefit, or
products.
Competition
4.5 Phox observes at all times the principles of fair competition and abides by the applicable competition laws of the states in which we
operate. As a general rule, such laws forbid agreements or actions that could limit or distort competition or trade. Phox’s Couriers shall
abide strictly by all applicable competition laws and refrain from behaving in a way that would appear to be or would be considered anti-
competitive conduct (such as rigging prices and sharing information about prices with their competitors).
Money Laundering, Financing Terrorism, and Other Criminal Activities.
4.6 Phox has zero tolerance towards any criminal acts by its employees, agents, contractors, and/or its Couriers and their subcontractors in
the course of doing business.
4.7 Phox’s Couriers must not engage in money laundering or any activity that facilitates money laundering, funding of terrorism, or other
criminal activities. Couriers shall maintain financial records and reports according to the applicable laws and regulations.
Trade Regulations, Sanctions, and Debarment.
4.8 Phox complies with all applicable export and import control, sanctions, and customs laws and regulations.
4.9 Phox’s Couriers shall comply strictly with such laws and regulations, and shall ensure that their directors, officers, employees, beneficial
owner(s), agents, contractors, and partners are not listed on any applicable sanctions and/or debarment lists. Courier shall immediately
notify Phox with full information if any of its directors, officers, employees, beneficial owner(s), agents, contractors, and partners is listed
on any applicable sanctions or debarment lists.
4.10 If Phox requires information and documents from its Couriers for any screening or due diligence in relation to trade regulations,
sanctions, or debarment, Couriers shall cooperate and promptly provide the same.
Conflicts of Interest.
4.11 A conflict of interest is any direct or indirect relationship, activity, involvement, engagement, or obligation that may affect the objectivity
or independence that is required when carrying out duties or responsibilities.
4.12 Phox’s Couriers shall immediately declare any relationships and actual or potential conflicts of interest that they or their directors,
officers, employees, or stakeholders may have with Phox or its employees. These include relationships such as relations by blood or
marriage, investors, business partners, or competitors. The requirements in this section are supplemented by Phox’s Courier Operating
Agreement as amended by Phox from time to time.
5. CONFIDENTIALITY, INFORMATION SECURITY, AND DATA PROTECTION
5.1 Phox takes confidentiality, information security, and personal data protection very seriously. We strive to adhere to all applicable data
protection laws, information security industry standards, and confidentiality obligations.
5.2 Phox expects its Couriers to commit to doing the same. Couriers shall comply with all applicable requirements when collecting, recording,
hosting, processing, transmitting, using, or deleting personal data. Couriers should also take sufficient measures to ensure the
confidentiality and security of information shared with and processed by them. Additionally, Couriers shall comply with all contractual
requirements on confidentiality, information security, and data protection, and shall sign a Business Associate Agreement when
requested by Phox.
5.3 Couriers shall ensure that their directors, officers, employees, stakeholders, agents, subcontractors, couriers, and partners comply with
standards at least as strict as those mentioned here.
5.4 If the Courier or their subcontractors performing services for Phox violate any protected health information or personal data regulations
or experience any incident relating to information security (such as data leaks, ransomware attacks, or other instances of breach of
confidentiality), the Courier shall be responsible to immediately notify Phox.
6. HEALTH AND SAFETY
6.1 Phox aims to uphold and maintain high health and safety standards. We require our employees to comply strictly with all of our on-site
safety rules and regulations, as well as the applicable health and safety best practices. We expect our Couriers to observe the same
standards when supplying any goods or services to Phox clients and when conducting their daily business operations.
6.2 Courier personnel who fail to comply with Phox’s safety rules and regulations may be replaced immediately if requested by Phox.
6.3 Phox’s Couriers shall take all necessary steps to ensure that their employees and others involved in their operations can work safely.
Couriers shall have, or work towards having, an effective health and safety management system through which they are able to:
(a) Identify and control health and safety risks;
(b) Reduce the risk of accidents;
(c) Comply with relevant laws and regulations;
(d) Ensure necessary emergency preparedness and prevention measures are in place; and
(e) Improve overall workplace safety and health performance.
6.4 Our Couriers are expected to actively improve and strengthen their respective safety culture and safety and health performance. This
includes providing the relevant safety and health training and equipment for their employees.
7. COMPLIANCE WITH THE COURIER CODE OF CONDUCT
7.1 Phox reserves the right to verify whether its Couriers have complied with the requirements of this Code of Conduct at any time, for
example, through Courier questionnaires, declarations, or audits by either Phox or a third party. Courier shall comply with Phox’s request
to provide the relevant information or for an audit. If Phox requests for an audit, Courier shall cooperate in all audits, including but not
limited to facilitating Phox’s and its third-party auditors’ access to Courier’s personnel, documentation and subcontractors relevant to the
audit. Phox’s Couriers shall strive for continuous improvement by setting measurable targets on progress.
7.2 Any breach of the obligations in this Code of Conduct by Phox’s Couriers, their directors, officers, employees, stakeholders, or their
subcontractors must be reported to Phox immediately. If the breach is curable, a corrective action plan must be presented to and
approved by Phox. Without prejudice to any legal or contractual remedies that Phox may be entitled to, any incurable breach or failure to
satisfactorily cure a breach may result in Phox terminating the commercial relationship at its discretion.
7.3 Nothing in this Code shall modify or replace any additional reporting obligations imposed on Courier by Phox in our Courier Operating
Agreement, Business Associate Agreement, or other agreement imposing reporting obligations.
8. HOW TO CONTACT PHOX
8.1 Couriers should contact Phox at support@phoxhealth.com or (844) 688-7469 if:
(a) there are any violations of this Code of Conduct;
(b) any requirement to notify Phox under this Code of Conduct is applicable; or
(c) there are any queries on the application or interpretation of the requirements under this Code of Conduct.
8.2 If there are violations or queries relating to health, safety and/or patient privacy, Couriers should immediately within twenty-four (24)
hours contact Phox at support@phoxhealth.com or (844) 688-7469.
1. Compliance With Laws
1.1 Phox’s Couriers shall comply with all applicable laws and regulations, including
but not limited to laws and regulations relating to customs, labor, mandatory
insurance, social payments, provident fund contributions, corporate taxes, the
supply of goods and/or services, patient privacy and health and safety.
2. No Child Or Forced Labor
2.1 Phox is against slavery, including all forms of modern slavery such as forced
labor, bonded labor, serfdom, trafficking in persons, and the exploitation of
children for labor. All work must be performed on a voluntary basis, and
employees must be free to leave their jobs. Overtime work must be voluntary
and subject to reasonable and legally compliant compensation.
2.2 Phox’s Couriers shall comply with all applicable laws and regulations at all
times when employing young workers and shall ensure that all young workers
are adequately protected.
2.3 Phox’s Couriers are also expected to prohibit all forms of slavery, as defined
above, in their operations.
3. FAIR WORKING CONDITIONS
3.3 Phox is against all forms of discrimination, differential treatment, harassment,
and inappropriate or unreasonable interference with work performance,
whether this behavior is based on race or ethnicity, gender (including gender
identity or expression), nationality, disability, background, religious, political, or
sexual orientation.
3.2 Phox’s Couriers shall support the standards and rights stated in this section
and provide a workplace without disrespect, harassment, abuse, unlawful
practices or discrimination.
3.3 Phox’s Couriers shall comply with the applicable local labor laws relating to
minimum wage, fair working hours, the freedom of association, and right to
collective bargaining.
4. FAIR WORKING CONDITIONS
When Phox’s Couriers engage in negotiations or business dealings with Phox, they confirm that they and their employees have not and will not violate any principles of good governance required by this section, and will ensure that their relevant subcontractors observe the same standards and principles in this Code of Conduct.
Anti-Bribery and Corruption.
4.1 Phox has zero tolerance towards any corruption or bribery by its employees,
agents, contractors, Couriers or their subcontractors.
4.2 Phox’s Couriers shall conduct business in an ethical and lawful manner that
complies with all laws and regulations concerning anti-bribery and corruption.
Couriers shall prohibit their employees, agents, contractors, and couriers from
engaging in corrupt behavior. Corrupt behavior includes:
(a) Directly or indirectly offering any incentives, privileges, benefits, or other
advantages such as cash, compensation, or gifts (“Advantages”) to our other
Couriers, government officials, Phox clients, patients, or Phox employees
(including but not limited to their relatives);
(b) Seeking any Advantages from our other Couriers, government officials,
Phox clients, patients or Phox employees (including but not limited to their
relatives); and
(c) Accepting any Advantages from other Couriers, government officials, Phox
clients, patients, or Phox employees (including but not limited to their
relatives).
4.3 Couriers shall immediately notify Phox if any of its employees request or accept,
directly or indirectly, any monetary gift or benefit, or products.
Competition
4.5 Phox observes at all times the principles of fair competition and abides by the
applicable competition laws of the states in which we operate. As a general rule,
such laws forbid agreements or actions that could limit or distort competition or
trade. Phox’s Couriers shall abide strictly by all applicable competition laws and
refrain from behaving in a way that would appear to be or would be considered
anti-competitive conduct (such as rigging prices and sharing information about
prices with their competitors).
Money Laundering, Financing Terrorism, and Other Criminal Activities.
4.6 Phox has zero tolerance towards any criminal acts by its employees, agents,
contractors, and/or its Couriers and their subcontractors in the course of doing
business.
4.7 Phox’s Couriers must not engage in money laundering or any activity that
facilitates money laundering, funding of terrorism, or other criminal activities.
Couriers shall maintain financial records and reports according to the
applicable laws and regulations.
Trade Regulations, Sanctions, and Debarment.
4.8 Phox complies with all applicable export and import control, sanctions, and
customs laws and regulations.
4.9 Phox’s Couriers shall comply strictly with such laws and regulations, and shall
ensure that their directors, officers, employees, beneficial owner(s), agents,
contractors, and partners are not listed on any applicable sanctions and/or
debarment lists. Courier shall immediately notify Phox with full information if
any of its directors, officers, employees, beneficial owner(s), agents,
contractors, and partners is listed on any applicable sanctions or debarment
lists.
4.10 If Phox requires information and documents from its Couriers for any
screening or due diligence in relation to trade regulations, sanctions, or
debarment, Couriers shall cooperate and promptly provide the same.
Conflicts of Interest.
4.11 A conflict of interest is any direct or indirect relationship, activity, involvement,
engagement, or obligation that may affect the objectivity or independence that
is required when carrying out duties or responsibilities.
4.12 Phox’s Couriers shall immediately declare any relationships and actual or
potential conflicts of interest that they or their directors, officers, employees,
or stakeholders may have with Phox or its employees. These include
relationships such as relations by blood or marriage, investors, business
partners, or competitors. The requirements in this section are supplemented
by Phox’s Courier Operating Agreement as amended by Phox from time to
time.
5. CONFIDENTIALITY, INFORMATION SECURITY, AND DATA PROTECTION
5.1 Phox takes confidentiality, information security, and personal data protection
very seriously. We strive to adhere to all applicable data protection laws,
information security industry standards, and confidentiality obligations.
5.2 Phox expects its Couriers to commit to doing the same. Couriers shall comply
with all applicable requirements when collecting, recording, hosting,
processing, transmitting, using, or deleting personal data. Couriers should also
take sufficient measures to ensure the confidentiality and security of
information shared with and processed by them. Additionally, Couriers shall
comply with all contractual requirements on confidentiality, information
security, and data protection, and shall sign a Business Associate Agreement
when requested by Phox.
5.3 Couriers shall ensure that their directors, officers, employees, stakeholders,
agents, subcontractors, couriers, and partners comply with standards at least
as strict as those mentioned here.
5.4 If the Courier or their subcontractors performing services for Phox violate any
protected health information or personal data regulations or experience any
incident relating to information security (such as data leaks, ransomware
attacks, or other instances of breach of confidentiality), the Courier shall be
responsible to immediately notify Phox.
6. HEALTH AND SAFETY
6.1 Phox aims to uphold and maintain high health and safety standards. We
require our employees to comply strictly with all of our on-site safety rules and
regulations, as well as the applicable health and safety best practices. We
expect our Couriers to observe the same standards when supplying any goods
or services to Phox clients and when conducting their daily business
operations.
6.2 Courier personnel who fail to comply with Phox’s safety rules and regulations
may be replaced immediately if requested by Phox.
6.3 Phox’s Couriers shall take all necessary steps to ensure that their employees
and others involved in their operations can work safely. Couriers shall have, or
work towards having, an effective health and safety management system
through which they are able to:
(a) Identify and control health and safety risks;
(b) Reduce the risk of accidents;
(c) Comply with relevant laws and regulations;
(d) Ensure necessary emergency preparedness and prevention measures
are in place; and
(e) Improve overall workplace safety and health performance.
6.4 Our Couriers are expected to actively improve and strengthen their respective
safety culture and safety and health performance. This includes providing the
relevant safety and health training and equipment for their employees.
7. COMPLIANCE WITH THE COURIER CODE OF CONDUCT
7.1 Phox reserves the right to verify whether its Couriers have complied with the
requirements of this Code of Conduct at any time, for example, through
Courier questionnaires, declarations, or audits by either Phox or a third party.
Courier shall comply with Phox’s request to provide the relevant information or
for an audit. If Phox requests for an audit, Courier shall cooperate in all audits,
including but not limited to facilitating Phox’s and its third-party auditors’
access to Courier’s personnel, documentation and subcontractors relevant to
the audit. Phox’s Couriers shall strive for continuous improvement by setting
measurable targets on progress.
7.2 Any breach of the obligations in this Code of Conduct by Phox’s Couriers, their
directors, officers, employees, stakeholders, or their subcontractors must be
reported to Phox immediately. If the breach is curable, a corrective action plan
must be presented to and approved by Phox. Without prejudice to any legal or
contractual remedies that Phox may be entitled to, any incurable breach or
failure to satisfactorily cure a breach may result in Phox terminating the
commercial relationship at its discretion.
7.3 Nothing in this Code shall modify or replace any additional reporting
obligations imposed on Courier by Phox in our Courier Operating Agreement,
Business Associate Agreement, or other agreement imposing reporting
obligations.
8. HOW TO CONTACT PHOX
8.1 Couriers should contact Phox at support@phoxhealth.com or (844) 688-7469
if:
(a) there are any violations of this Code of Conduct;
(b) any requirement to notify Phox under this Code of Conduct is applicable;
or
(c) there are any queries on the application or interpretation of the
requirements under this Code of Conduct.
8.2 If there are violations or queries relating to health, safety and/or patient
privacy, Couriers should immediately within twenty-four (24) hours contact
Phox at support@phoxhealth.com or (844) 688-7469.
1. Compliance With Laws
1.1 Phox’s Couriers shall comply with all applicable laws and regulations, including but not limited to laws
and regulations relating to customs, labor, mandatory insurance, social payments, provident fund
contributions, corporate taxes, the supply of goods and/or services, patient privacy and health and
safety.
2. No Child Or Forced Labor
2.1 Phox is against slavery, including all forms of modern slavery such as forced labor, bonded labor,
serfdom, trafficking in persons, and the exploitation of children for labor. All work must be performed
on a voluntary basis, and employees must be free to leave their jobs. Overtime work must be
voluntary and subject to reasonable and legally compliant compensation.
2.2 Phox’s Couriers shall comply with all applicable laws and regulations at all times when employing
young workers and shall ensure that all young workers are adequately protected.
2.3 Phox’s Couriers are also expected to prohibit all forms of slavery, as defined above, in their
operations.
3. FAIR WORKING CONDITIONS
3.3 Phox is against all forms of discrimination, differential treatment, harassment, and inappropriate or
unreasonable interference with work performance, whether this behavior is based on race or
ethnicity, gender (including gender identity or expression), nationality, disability, background,
religious, political, or sexual orientation.
3.2 Phox’s Couriers shall support the standards and rights stated in this section and provide a workplace
without disrespect, harassment, abuse, unlawful practices or discrimination.
3.3 Phox’s Couriers shall comply with the applicable local labor laws relating to minimum wage, fair
working hours, the freedom of association, and right to collective bargaining.
4. FAIR WORKING CONDITIONS
When Phox’s Couriers engage in negotiations or business dealings with Phox, they confirm that they and their employees have not and will not violate any principles of good governance required by this section, and will ensure that their relevant subcontractors observe the same standards and principles in this Code of Conduct.
Anti-Bribery and Corruption.
4.1 Phox has zero tolerance towards any corruption or bribery by its employees, agents, contractors,
Couriers or their subcontractors.
4.2 Phox’s Couriers shall conduct business in an ethical and lawful manner that complies with all laws and
regulations concerning anti-bribery and corruption. Couriers shall prohibit their employees, agents,
contractors, and couriers from engaging in corrupt behavior. Corrupt behavior includes:
(a) Directly or indirectly offering any incentives, privileges, benefits, or other advantages such as cash,
compensation, or gifts (“Advantages”) to our other Couriers, government officials, Phox clients,
patients, or Phox employees (including but not limited to their relatives);
(b) Seeking any Advantages from our other Couriers, government officials, Phox clients, patients or
Phox employees (including but not limited to their relatives); and
(c) Accepting any Advantages from other Couriers, government officials, Phox clients, patients, or
Phox employees (including but not limited to their relatives).
4.3 Couriers shall immediately notify Phox if any of its employees request or accept, directly or indirectly,
any monetary gift or benefit, or products.
Competition
4.5 Phox observes at all times the principles of fair competition and abides by the applicable competition
laws of the states in which we operate. As a general rule, such laws forbid agreements or actions that
could limit or distort competition or trade. Phox’s Couriers shall abide strictly by all applicable
competition laws and refrain from behaving in a way that would appear to be or would be considered
anti-competitive conduct (such as rigging prices and sharing information about prices with their
competitors).
Money Laundering, Financing Terrorism, and Other Criminal Activities.
4.6 Phox has zero tolerance towards any criminal acts by its employees, agents, contractors, and/or its
Couriers and their subcontractors in the course of doing business.
4.7 Phox’s Couriers must not engage in money laundering or any activity that facilitates money
laundering, funding of terrorism, or other criminal activities. Couriers shall maintain financial records
and reports according to the applicable laws and regulations.
Trade Regulations, Sanctions, and Debarment.
4.8 Phox complies with all applicable export and import control, sanctions, and customs laws and
regulations.
4.9 Phox’s Couriers shall comply strictly with such laws and regulations, and shall ensure that their
directors, officers, employees, beneficial owner(s), agents, contractors, and partners are not listed on
any applicable sanctions and/or debarment lists. Courier shall immediately notify Phox with full
information if any of its directors, officers, employees, beneficial owner(s), agents, contractors, and
partners is listed on any applicable sanctions or debarment lists.
4.10 If Phox requires information and documents from its Couriers for any screening or due diligence in
relation to trade regulations, sanctions, or debarment, Couriers shall cooperate and promptly provide
the same.
Conflicts of Interest.
4.11 A conflict of interest is any direct or indirect relationship, activity, involvement, engagement, or
obligation that may affect the objectivity or independence that is required when carrying out duties or
responsibilities.
4.12 Phox’s Couriers shall immediately declare any relationships and actual or potential conflicts of
interest that they or their directors, officers, employees, or stakeholders may have with Phox or its
employees. These include relationships such as relations by blood or marriage, investors, business
partners, or competitors. The requirements in this section are supplemented by Phox’s Courier
Operating Agreement as amended by Phox from time to time.
5. CONFIDENTIALITY, INFORMATION SECURITY, AND DATA PROTECTION
5.1 Phox takes confidentiality, information security, and personal data protection very seriously. We strive
to adhere to all applicable data protection laws, information security industry standards, and
confidentiality obligations.
5.2 Phox expects its Couriers to commit to doing the same. Couriers shall comply with all applicable
requirements when collecting, recording, hosting, processing, transmitting, using, or deleting
personal data. Couriers should also take sufficient measures to ensure the confidentiality and
security of information shared with and processed by them. Additionally, Couriers shall comply with
all contractual requirements on confidentiality, information security, and data protection, and shall
sign a Business Associate Agreement when requested by Phox.
5.3 Couriers shall ensure that their directors, officers, employees, stakeholders, agents, subcontractors,
couriers, and partners comply with standards at least as strict as those mentioned here.
5.4 If the Courier or their subcontractors performing services for Phox violate any protected health
information or personal data regulations or experience any incident relating to information security
(such as data leaks, ransomware attacks, or other instances of breach of confidentiality), the Courier
shall be responsible to immediately notify Phox.
6. HEALTH AND SAFETY
6.1 Phox aims to uphold and maintain high health and safety standards. We require our employees to
comply strictly with all of our on-site safety rules and regulations, as well as the applicable health and
safety best practices. We expect our Couriers to observe the same standards when supplying any
goods or services to Phox clients and when conducting their daily business operations.
6.2 Courier personnel who fail to comply with Phox’s safety rules and regulations may be replaced
immediately if requested by Phox.
6.3 Phox’s Couriers shall take all necessary steps to ensure that their employees and others involved in
their operations can work safely. Couriers shall have, or work towards having, an effective health and
safety management system through which they are able to:
(a) Identify and control health and safety risks;
(b) Reduce the risk of accidents;
(c) Comply with relevant laws and regulations;
(d) Ensure necessary emergency preparedness and prevention measures are in place; and
(e) Improve overall workplace safety and health performance.
6.4 Our Couriers are expected to actively improve and strengthen their respective safety culture and
safety and health performance. This includes providing the relevant safety and health training and
equipment for their employees.
7. COMPLIANCE WITH THE COURIER CODE OF CONDUCT
7.1 Phox reserves the right to verify whether its Couriers have complied with the requirements of this
Code of Conduct at any time, for example, through Courier questionnaires, declarations, or audits by
either Phox or a third party. Courier shall comply with Phox’s request to provide the relevant
information or for an audit. If Phox requests for an audit, Courier shall cooperate in all audits,
including but not limited to facilitating Phox’s and its third-party auditors’ access to Courier’s
personnel, documentation and subcontractors relevant to the audit. Phox’s Couriers shall strive for
continuous improvement by setting measurable targets on progress.
7.2 Any breach of the obligations in this Code of Conduct by Phox’s Couriers, their directors, officers,
employees, stakeholders, or their subcontractors must be reported to Phox immediately. If the
breach is curable, a corrective action plan must be presented to and approved by Phox. Without
prejudice to any legal or contractual remedies that Phox may be entitled to, any incurable breach or
failure to satisfactorily cure a breach may result in Phox terminating the commercial relationship at its
discretion.
7.3 Nothing in this Code shall modify or replace any additional reporting obligations imposed on Courier
by Phox in our Courier Operating Agreement, Business Associate Agreement, or other agreement
imposing reporting obligations.
8. HOW TO CONTACT PHOX
8.1 Couriers should contact Phox at support@phoxhealth.com or (844) 688-7469 if:
(a) there are any violations of this Code of Conduct;
(b) any requirement to notify Phox under this Code of Conduct is applicable; or
(c) there are any queries on the application or interpretation of the requirements under this Code of
Conduct.
8.2 If there are violations or queries relating to health, safety and/or patient privacy, Couriers should
immediately within twenty-four (24) hours contact Phox at support@phoxhealth.com or
(844) 688-7469.
1. Compliance With Laws
1.1 Phox’s Couriers shall comply
with all applicable laws and
regulations, including but not
limited to laws and regulations
relating to customs, labor,
mandatory insurance, social
payments, provident fund
contributions, corporate taxes,
the supply of goods and/or
services, patient privacy and
health and safety.
2. No Child Or Forced Labor
2.1 Phox is against slavery,
including all forms of modern
slavery such as forced labor,
bonded labor, serfdom,
trafficking in persons, and the
exploitation of children for labor.
All work must be performed on a
voluntary basis, and employees
must be free to leave their jobs.
Overtime work must be
voluntary and subject to
reasonable and legally compliant
compensation.
2.2 Phox’s Couriers shall comply
with all applicable laws and
regulations at all times when
employing young workers and
shall ensure that all young
workers are adequately
protected.
2.3 Phox’s Couriers are also
expected to prohibit all forms of
slavery, as defined above, in
their operations.
3. FAIR WORKING CONDITIONS
3.3 Phox is against all forms of
discrimination, differential
treatment, harassment, and
inappropriate or unreasonable
interference with work
performance, whether this
behavior is based on race or
ethnicity, gender (including
gender identity or expression),
nationality, disability,
background, religious, political,
or sexual orientation.
3.2 Phox’s Couriers shall support
the standards and rights stated
in this section and provide a
workplace without disrespect,
harassment, abuse, unlawful
practices or discrimination.
3.3 Phox’s Couriers shall comply
with the applicable local labor
laws relating to minimum wage,
fair working hours, the freedom
of association, and right to
collective bargaining.
4. FAIR WORKING CONDITIONS
When Phox’s Couriers engage in negotiations or business dealings with Phox, they confirm that they and their employees have not and will not violate any principles of good governance required by this section, and will ensure that their relevant subcontractors observe the same standards and principles in this Code of Conduct.
Anti-Bribery and Corruption.
4.1 Phox has zero tolerance towards
any corruption or bribery by its
employees, agents, contractors,
Couriers or their subcontractors.
4.2 Phox’s Couriers shall conduct
business in an ethical and lawful
manner that complies with all
laws and regulations concerning
anti-bribery and corruption.
Couriers shall prohibit their
employees, agents, contractors,
and couriers from engaging in
corrupt behavior. Corrupt
behavior includes:
(a) Directly or indirectly offering
any incentives, privileges,
benefits, or other advantages
such as cash, compensation,
or gifts (“Advantages”) to our
other Couriers, government
officials, Phox clients,
patients, or Phox employees
(including but not limited to
their relatives);
(b) Seeking any Advantages
from our other Couriers,
government officials, Phox
clients, patients or Phox
employees (including but not
limited to their relatives); and
(c) Accepting any Advantages
from other Couriers,
government officials, Phox
clients, patients, or Phox
employees (including but not
limited to their relatives).
4.3 Couriers shall immediately notify
Phox if any of its employees
request or accept, directly or
indirectly, any monetary gift or
benefit, or products.
Competition
4.5 Phox observes at all times the
principles of fair competition
and abides by the applicable
competition laws of the states in
which we operate. As a general
rule, such laws forbid
agreements or actions that
could limit or distort
competition or trade. Phox’s
Couriers shall abide strictly by all
applicable competition laws and
refrain from behaving in a way
that would appear to be or
would be considered anti-
competitive conduct (such as
rigging prices and sharing
information about prices with
their competitors).
Money Laundering, Financing Terrorism, and Other Criminal Activities.
4.6 Phox has zero tolerance towards
any criminal acts by its
employees, agents, contractors,
and/or its Couriers and their
subcontractors in the course of
doing business.
4.7 Phox’s Couriers must not
engage in money laundering or
any activity that facilitates
money laundering, funding of
terrorism, or other criminal
activities. Couriers shall
maintain financial records and
reports according to the
applicable laws and regulations.
Trade Regulations, Sanctions, and Debarment.
4.8 Phox complies with all applicable
export and import control,
sanctions, and customs laws and
regulations.
4.9 Phox’s Couriers shall comply
strictly with such laws and
regulations, and shall ensure
that their directors, officers,
employees, beneficial owner(s),
agents, contractors, and
partners are not listed on any
applicable sanctions and/or
debarment lists. Courier shall
immediately notify Phox with full
information if any of its
directors, officers, employees,
beneficial owner(s), agents,
contractors, and partners is
listed on any applicable
sanctions or debarment lists.
4.10 If Phox requires information
and documents from its
Couriers for any screening or
due diligence in relation to
trade regulations, sanctions, or
debarment, Couriers shall
cooperate and promptly
provide the same.
Conflicts of Interest.
4.11 A conflict of interest is any
direct or indirect relationship,
activity, involvement,
engagement, or obligation that
may affect the objectivity or
independence that is required
when carrying out duties or
responsibilities.
4.12 Phox’s Couriers shall
immediately declare any
relationships and actual or
potential conflicts of interest
that they or their directors,
officers, employees, or
stakeholders may have
with Phox or its employees.
These include relationships
such as relations by blood or
marriage, investors, business
partners, or competitors. The
requirements in this section
are supplemented by Phox’s
Courier Operating Agreement
as amended by Phox from time
to time.
5. CONFIDENTIALITY, INFORMATION SECURITY, AND DATA PROTECTION
5.1 Phox takes confidentiality,
information security, and
personal data protection very
seriously. We strive to adhere to
all applicable data protection
laws, information security
industry standards, and
confidentiality obligations.
5.2 Phox expects its Couriers to
commit to doing the same.
Couriers shall comply with all
applicable requirements when
collecting, recording, hosting,
processing, transmitting, using,
or deleting personal data.
Couriers should also take
sufficient measures to ensure
the confidentiality and security
of information shared with and
processed by them.
Additionally, Couriers shall
comply with all contractual
requirements on confidentiality,
information security, and data
protection, and shall sign a
Business Associate Agreement
when requested by Phox.
5.3 Couriers shall ensure that their
directors, officers, employees,
stakeholders, agents,
subcontractors, couriers, and
partners comply with standards
at least as strict as those
mentioned here.
5.4 If the Courier or their
subcontractors performing
services for Phox violate any
protected health information or
personal data regulations or
experience any incident relating
to information security (such as
data leaks, ransomware attacks,
or other instances of breach of
confidentiality), the Courier
shall be responsible to
immediately notify Phox.
6. HEALTH AND SAFETY
6.1 Phox aims to uphold and
maintain high health and safety
standards. We require our
employees to comply strictly
with all of our on-site safety
rules and regulations, as well as
the applicable health and safety
best practices. We expect our
Couriers to observe the same
standards when supplying any
goods or services to Phox
clients and when conducting
their daily business operations.
6.2 Courier personnel who fail to
comply with Phox’s safety rules
and regulations may be
replaced immediately if
requested by Phox.
6.3 Phox’s Couriers shall take all
necessary steps to ensure that
their employees and others
involved in their operations can
work safely. Couriers shall have,
or work towards having, an
effective health and safety
management system through
which they are able to:
(a) Identify and control health and
safety risks;
(b) Reduce the risk of accidents;
(c) Comply with relevant laws and
regulations;
(d) Ensure necessary emergency
preparedness and prevention
measures are in place; and
(e) Improve overall workplace
safety and health performance.
6.4 Our Couriers are expected to
actively improve and strengthen
their respective safety culture
and safety and health
performance. This includes
providing the relevant safety
and health training and
equipment for their employees.
7. COMPLIANCE WITH THE COURIER CODE OF CONDUCT
7.1 Phox reserves the right to verify
whether its Couriers have
complied with the requirements
of this Code of Conduct at any
time, for example, through
Courier questionnaires,
declarations, or audits by either
Phox or a third party. Courier
shall comply with Phox’s
request to provide the relevant
information or for an audit. If
Phox requests for an audit,
Courier shall cooperate in all\
audits, including but not limited
to facilitating Phox’s and its
third-party auditors’ access to
Courier’s personnel,
documentation and
subcontractors relevant to the
audit. Phox’s Couriers shall
strive for continuous
improvement by setting
measurable targets on
progress.
7.2 Any breach of the obligations in
this Code of Conduct by Phox’s
Couriers, their directors,
officers, employees,
stakeholders, or their
subcontractors must be
reported to Phox immediately.
If the breach is curable, a
corrective action plan must be
presented to and approved by
Phox. Without prejudice to any
legal or contractual remedies
that Phox may be entitled to,
any incurable breach or failure
to satisfactorily cure a breach
may result in Phox terminating
the commercial relationship at
its discretion.
7.3 Nothing in this Code shall
modify or replace any additional
reporting obligations imposed on
Courier by Phox in our Courier
Operating Agreement, Business
Associate Agreement, or other
agreement imposing reporting
obligations.
8. HOW TO CONTACT PHOX
8.1 Couriers should contact Phox at
(844) 688-7469 if:
(a) there are any violations of this
Code of Conduct;
(b) any requirement to notify Phox
under this Code of Conduct is
applicable; or
(c) there are any queries on the
application or interpretation of
the requirements under this
Code of Conduct.
8.2 If there are violations or queries
relating to health, safety and/or
patient privacy, Couriers should
immediately within twenty-four
(24) hours contact Phox at
(844) 688-7469.
1. Compliance With Laws
1.1 Phox’s Couriers shall comply with all applicable laws and regulations, including but not limited to laws and
regulations relating to customs, labor, mandatory insurance, social payments, provident fund contributions,
corporate taxes, the supply of goods and/or services, patient privacy and health and safety.
2. No Child Or Forced Labor
2.1 Phox is against slavery, including all forms of modern slavery such as forced labor, bonded labor, serfdom,
trafficking in persons, and the exploitation of children for labor. All work must be performed on a voluntary
basis, and employees must be free to leave their jobs. Overtime work must be voluntary and subject to
reasonable and legally compliant compensation.
2.2 Phox’s Couriers shall comply with all applicable laws and regulations at all times when employing young
workers and shall ensure that all young workers are adequately protected.
2.3 Phox’s Couriers are also expected to prohibit all forms of slavery, as defined above, in their operations.
3. FAIR WORKING CONDITIONS
3.3 Phox is against all forms of discrimination, differential treatment, harassment, and inappropriate or
unreasonable interference with work performance, whether this behavior is based on race or ethnicity, gender
(including gender identity or expression), nationality, disability, background, religious, political, or sexual
orientation.
3.2 Phox’s Couriers shall support the standards and rights stated in this section and provide a workplace without
disrespect, harassment, abuse, unlawful practices or discrimination.
3.3 Phox’s Couriers shall comply with the applicable local labor laws relating to minimum wage, fair working hours,
the freedom of association, and right to collective bargaining.
4. FAIR WORKING CONDITIONS
When Phox’s Couriers engage in negotiations or business dealings with Phox, they confirm that they and their employees have not and will not violate any principles of good governance required by this section, and will ensure that their relevant subcontractors observe the same standards and principles in this Code of Conduct.
Anti-Bribery and Corruption.
4.1 Phox has zero tolerance towards any corruption or bribery by its employees, agents, contractors, Couriers or
their subcontractors.
4.2 Phox’s Couriers shall conduct business in an ethical and lawful manner that complies with all laws and
regulations concerning anti-bribery and corruption. Couriers shall prohibit their employees, agents,
contractors, and couriers from engaging in corrupt behavior. Corrupt behavior includes:
(a) Directly or indirectly offering any incentives, privileges, benefits, or other advantages such as cash,
compensation, or gifts (“Advantages”) to our other Couriers, government officials, Phox clients, patients, or
Phox employees (including but not limited to their relatives);
(b) Seeking any Advantages from our other Couriers, government officials, Phox clients, patients or Phox
employees (including but not limited to their relatives); and
(c) Accepting any Advantages from other Couriers, government officials, Phox clients, patients, or Phox
employees (including but not limited to their relatives).
4.3 Couriers shall immediately notify Phox if any of its employees request or accept, directly or indirectly, any
monetary gift or benefit, or products.
Competition
4.5 Phox observes at all times the principles of fair competition and abides by the applicable competition laws of the states in which we operate. As a general rule, such laws forbid agreements or actions that could limit or distort competition or trade. Phox’s Couriers shall abide strictly by all applicable competition laws and refrain from behaving in a way that would appear to be or would be considered anti-competitive conduct (such as rigging prices and sharing information about prices with their competitors).
Money Laundering, Financing Terrorism, and Other Criminal Activities.
4.6 Phox has zero tolerance towards any criminal acts by its employees, agents, contractors, and/or its Couriers
and their subcontractors in the course of doing business.
4.7 Phox’s Couriers must not engage in money laundering or any activity that facilitates money laundering, funding
of terrorism, or other criminal activities. Couriers shall maintain financial records and reports according to the
applicable laws and regulations.
Trade Regulations, Sanctions, and Debarment.
4.8 Phox complies with all applicable export and import control, sanctions, and customs laws and regulations.
4.9 Phox’s Couriers shall comply strictly with such laws and regulations, and shall ensure that their directors,
officers, employees, beneficial owner(s), agents, contractors, and partners are not listed on any applicable
sanctions and/or debarment lists. Courier shall immediately notify Phox with full information if any of its
directors, officers, employees, beneficial owner(s), agents, contractors, and partners is listed on any applicable
sanctions or debarment lists.
4.10 If Phox requires information and documents from its Couriers for any screening or due diligence in relation to
trade regulations, sanctions, or debarment, Couriers shall cooperate and promptly provide the same.
Conflicts of Interest.
4.11 A conflict of interest is any direct or indirect relationship, activity, involvement, engagement, or obligation that
may affect the objectivity or independence that is required when carrying out duties or responsibilities.
4.12 Phox’s Couriers shall immediately declare any relationships and actual or potential conflicts of interest that
they or their directors, officers, employees, or stakeholders may have with Phox or its employees. These
include relationships such as relations by blood or marriage, investors, business partners, or competitors. The
requirements in this section are supplemented by Phox’s Courier Operating Agreement as amended by Phox
from time to time.
5. CONFIDENTIALITY, INFORMATION SECURITY, AND DATA PROTECTION
5.1 Phox takes confidentiality, information security, and personal data protection very seriously. We strive to adhere
to all applicable data protection laws, information security industry standards, and confidentiality obligations.
5.2 Phox expects its Couriers to commit to doing the same. Couriers shall comply with all applicable requirements
when collecting, recording, hosting, processing, transmitting, using, or deleting personal data. Couriers should
also take sufficient measures to ensure the confidentiality and security of information shared with and
processed by them. Additionally, Couriers shall comply with all contractual requirements on confidentiality,
information security, and data protection, and shall sign a Business Associate Agreement when requested by
Phox.
5.3 Couriers shall ensure that their directors, officers, employees, stakeholders, agents, subcontractors, couriers,
and partners comply with standards at least as strict as those mentioned here.
5.4 If the Courier or their subcontractors performing services for Phox violate any protected health information or
personal data regulations or experience any incident relating to information security (such as data leaks,
ransomware attacks, or other instances of breach of confidentiality), the Courier shall be responsible to
immediately notify Phox.
6. HEALTH AND SAFETY
6.1 Phox aims to uphold and maintain high health and safety standards. We require our employees to comply
strictly with all of our on-site safety rules and regulations, as well as the applicable health and safety best
practices. We expect our Couriers to observe the same standards when supplying any goods or services to Phox
clients and when conducting their daily business operations.
6.2 Courier personnel who fail to comply with Phox’s safety rules and regulations may be replaced immediately if
requested by Phox.
6.3 Phox’s Couriers shall take all necessary steps to ensure that their employees and others involved in their
operations can work safely. Couriers shall have, or work towards having, an effective health and safety
management system through which they are able to:
(a) Identify and control health and safety risks;
(b) Reduce the risk of accidents;
(c) Comply with relevant laws and regulations;
(d) Ensure necessary emergency preparedness and prevention measures are in place; and
(e) Improve overall workplace safety and health performance.
6.4 Our Couriers are expected to actively improve and strengthen their respective safety culture and safety and
health performance. This includes providing the relevant safety and health training and equipment for their
employees.
7. COMPLIANCE WITH THE COURIER CODE OF CONDUCT
7.1 Phox reserves the right to verify whether its Couriers have complied with the requirements of this Code of
Conduct at any time, for example, through Courier questionnaires, declarations, or audits by either Phox or a
third party. Courier shall comply with Phox’s request to provide the relevant information or for an audit. If Phox
requests for an audit, Courier shall cooperate in all audits, including but not limited to facilitating Phox’s and its
third-party auditors’ access to Courier’s personnel, documentation and subcontractors relevant to the audit.
Phox’s Couriers shall strive for continuous improvement by setting measurable targets on progress.
7.2 Any breach of the obligations in this Code of Conduct by Phox’s Couriers, their directors, officers, employees,
stakeholders, or their subcontractors must be reported to Phox immediately. If the breach is curable, a
corrective action plan must be presented to and approved by Phox. Without prejudice to any legal or contractual
remedies that Phox may be entitled to, any incurable breach or failure to satisfactorily cure a breach may result
in Phox terminating the commercial relationship at its discretion.
7.3 Nothing in this Code shall modify or replace any additional reporting obligations imposed on Courier by Phox in
our Courier Operating Agreement, Business Associate Agreement, or other agreement imposing reporting
obligations.
8. HOW TO CONTACT PHOX
8.1 Couriers should contact Phox at support@phoxhealth.com or (844) 688-7469 if:
(a) there are any violations of this Code of Conduct;
(b) any requirement to notify Phox under this Code of Conduct is applicable; or
(c) there are any queries on the application or interpretation of the requirements under this Code of Conduct.
8.2 If there are violations or queries relating to health, safety and/or patient privacy, Couriers should immediately
within twenty-four (24) hours contact Phox at support@phoxhealth.com or (844) 688-7469.