The Tech-Enabled Solution for Healthcare Logistics

Phox Health's technology connects healthcare organizations to our network of medical couriers giving you the visibility, dependability, and privacy your patients deserve.
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Trusted By

multiCare
providence-swedish
stelizabeth
Ochsner-Health
metrohealth
Renown-Health
Kaiser-Permanent
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You Deliver Care. We Deliver with Care.

Say good-bye to managing unreliable couriers, tracking down packages, and late deliveries that interrupt patient care.
Phox Health solves the problems of today’s healthcare logistics with our clinical grade technology and proactive operations team.
From one-hour STAT labs to next-day specialty pharmacy deliveries, discover how we...
Deliver better.

Where We Help

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Telehealth

hospital-at-home

Hospital at Home

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COVID-19

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Hospice

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Offsite Labs

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Specialty Pharmacy

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High-Tech

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Our frictionless platform upgrades your logistics workflow with minimal effort.

High-Touch

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Our team oversees medical courier partners and monitors all deliveries to completion.

How We Deliver Better

Phox Health uses advanced technology to safeguard each step of the delivery journey - from request, to pickup, and to completion.

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Scan N’ Go

ZERO software integration needed. Simply scan your labels to request a delivery into Phox within seconds.

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Your Brand, Your Patient Experience

Give patients a seamless, trusted digital experience. Our delivery notifications are custom - labeled for your organization.

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More Successful First Attempts

Tired of shipping “exceptions?” Our system produces remarkably higher rates of successful first attempt deliveries.

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100% HIPAA- Compliant Medical Courier Fleet

We value patient privacy, so we don’t use ride sharing or food delivery companies.

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Real-Time Tracking

Imagine complete transparency for every step of every shipment. We offer end-to-end, industry-leading tracking visibility for both you and your patients.

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Higher Patient Feedback Rates

You can’t improve what you don’t measure. We strive to capture a patient’s experience after each delivery.

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Manage Patients,
Not Couriers

How We Operate Better

Our operations team monitors packages 24/7 for superior delivery success.
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Reduce Staff Burden

You don’t have to drain staff time on managing shipping issues. We are the primary contact for your patients to offer updates and resolve any concerns related to delivery.

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Same- or Next-Day Returns

That’s right! We return undeliverable or recalled packages, when needed.

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Bring Your Own

Happy with your current couriers or internal team? You can still improve their performance by using our advanced technology.

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Urgent Service Recovery

Want to avoid negative patient experiences and save thousands in lost drug costs? Our operations team coordinates expedited recovery within hours.

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Performance-Based Couriers

Courier accountability and reliability are vital. If you are experiencing persistent problems with one of our courier companies or drivers, we will likely replace them with zero effort on your part.

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Dedicated Customer Support

We’re always on call. You and your patients have 24/7 access to Phox support.

How We Secure & Simplify Logistics

Phox Health’s platform exceeds healthcare’s strict security requirements while making our technology easy to use.
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Comprehensive Compliance

We operate the nation’s only HIPAA, SOC 2, and PCI-compliant, healthcare-specific logistics platform.

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Launch Within Days

We are designed to deploy quickly and easily within your workflows. The time from signed contract to first delivery can be as short as 11 days!

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Secure Data Storage

We store encrypted data for ten years or more. Our nationwide redundancies allow for greater integrity and reliability.

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Advanced Reporting & Analytics

Our user-friendly dashboards help you better understand your logistics, generate useful reports, and drive more informed business decisions.

How We Outfox Any Competition

Phox HealthFedEx & UPSLocal CourierRide-share & Delivery Apps
HIPAA/SOC 2 Compliantimage-phoximage-phoximage-phoximage-phox
100% Medical Couriersimage-phoximage-phoximage-phoximage-phox
Custom-Labeled Delivery Notificationsimage-phoximage-phoximage-phoximage-phox
Capture Patient Feedback / NPSimage-phoximage-phoximage-phoximage-phox
Same-Day Returnsimage-phoximage-phox
Limited
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Urgent Recoveryimage-phoximage-phox
Limited
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Support URAC/ACHC Accreditationimage-phoximage-phoximage-phoximage-phox
Pharmacy Software Integration Readyimage-phoximage-phoximage-phoximage-phox
EMR Integration Readyimage-phoximage-phoximage-phoximage-phox
Signature Requiredimage-phoximage-phox
Limited
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Contactless Signaturesimage-phoximage-phoximage-phoximage-phox
Driver-level or Company Accountabilityimage-phoximage-phoximage-phoximage-phox

Our 2021 Outcomes

5-star
4.8/5
Average Delivery Rating
nps-90
90
Average Net Promotor Score (NPS)
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99.4%
First Attempt Delivery Rate
zero-lost
Zero
Lost Packages

What Patients Say

Nice to have my meds delivered to the mailbox instead of having to chase the envelope down the street! UPS could learn from you

Super experience. My husband and I are both sick and we have no one who could go to the pharmacy so having meds delivered not only helped us but helps protect the community since we both had Covid.

The fast delivery to my door makes it possible for me to manage getting my medications independently, and they go above and beyond to MyChart me about the refills since my disability prevents from using the phone

Having covid and not being able to pickup meds was weighing on me. Having the delivery was fantastic!

I have not had any problems with the delivery service or pharmacy..I wish I could switch my pharmacy to this one I would be be really happy..thank you for your service

Your service was excellent and fast you out did Amazon Prime…

Nice to have my meds delivered to the mailbox instead of having to chase the envelope down the street! UPS could learn from you

Super experience. My husband and I are both sick and we have no one who could go to the pharmacy so having meds delivered not only helped us but helps protect the community since we both had Covid.

The fast delivery to my door makes it possible for me to manage getting my medications independently, and they go above and beyond to MyChart me about the refills since my disability prevents from using the phone

Having covid and not being able to pickup meds was weighing on me. Having the delivery was fantastic!

I have not had any problems with the delivery service or pharmacy..I wish I could switch my pharmacy to this one I would be be really happy..thank you for your service

Your service was excellent and fast you out did Amazon Prime…

What Clients Say

Phox Health has provided Renown Pharmacies with a reliable solution for prescription deliveries both during normal business hours and after hours… patients rate very highly with NPS approaching 100.

Let Phox Health ease your shipping pains with technology-enabled, accountable logistics.

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