The Tech-Enabled Solution for Healthcare Logistics
Phox Health's technology connects healthcare organizations to our network of medical couriers giving you the visibility, dependability, and privacy your patients deserve.
Trusted By
You Deliver Care. We Deliver with Care.
Say good-bye to managing unreliable couriers, tracking down packages, and late deliveries that interrupt patient care.
Phox Health solves the problems of today’s healthcare logistics with our clinical grade technology and proactive operations team.
From one-hour STAT labs to next-day specialty pharmacy deliveries, discover how we...
Deliver better.
Where We Help
Telehealth
Hospital at Home
COVID-19
Hospice
Offsite Labs
Specialty Pharmacy
High-Tech
Our frictionless platform upgrades your logistics workflow with minimal effort.
High-Touch
Our team oversees medical courier partners and monitors all deliveries to completion.
How We Deliver Better
Phox Health uses advanced technology to safeguard each step of the delivery journey - from request, to pickup, and to completion.
Scan N’ Go
ZERO software integration needed. Simply scan your labels to request a delivery into Phox within seconds.
Your Brand, Your Patient Experience
Give patients a seamless, trusted digital experience. Our delivery notifications are custom - labeled for your organization.
More Successful First Attempts
Tired of shipping “exceptions?” Our system produces remarkably higher rates of successful first attempt deliveries.
100% HIPAA- Compliant Medical Courier Fleet
We value patient privacy, so we don’t use ride sharing or food delivery companies.
Real-Time Tracking
Imagine complete transparency for every step of every shipment. We offer end-to-end, industry-leading tracking visibility for both you and your patients.
Higher Patient Feedback Rates
You can’t improve what you don’t measure. We strive to capture a patient’s experience after each delivery.
Manage Patients,
Not Couriers
How We Operate Better
Our operations team monitors packages 24/7 for superior delivery success.
Reduce Staff Burden
You don’t have to drain staff time on managing shipping issues. We are the primary contact for your patients to offer updates and resolve any concerns related to delivery.
Same- or Next-Day Returns
That’s right! We return undeliverable or recalled packages, when needed.
Bring Your Own
Happy with your current couriers or internal team? You can still improve their performance by using our advanced technology.
Urgent Service Recovery
Want to avoid negative patient experiences and save thousands in lost drug costs? Our operations team coordinates expedited recovery within hours.
Performance-Based Couriers
Courier accountability and reliability are vital. If you are experiencing persistent problems with one of our courier companies or drivers, we will likely replace them with zero effort on your part.
Dedicated Customer Support
We’re always on call. You and your patients have 24/7 access to Phox support.
How We Secure & Simplify Logistics
Phox Health’s platform exceeds healthcare’s strict security requirements while making our technology easy to use.
Comprehensive Compliance
We operate the nation’s only HIPAA, SOC 2, and PCI-compliant, healthcare-specific logistics platform.
Launch Within Days
We are designed to deploy quickly and easily within your workflows. The time from signed contract to first delivery can be as short as 11 days!
Secure Data Storage
We store encrypted data for ten years or more. Our nationwide redundancies allow for greater integrity and reliability.
Advanced Reporting & Analytics
Our user-friendly dashboards help you better understand your logistics, generate useful reports, and drive more informed business decisions.
How We Outfox Any Competition
| Phox Health | FedEx & UPS | Local Courier | Ride-share & Delivery Apps | |
|---|---|---|---|---|
| HIPAA/SOC 2 Compliant |  |  | | |
| 100% Medical Couriers | | | | |
| Custom-Labeled Delivery Notifications | | | | |
| Capture Patient Feedback / NPS | | | | |
| Same-Day Returns | | | Limited | |
| Urgent Recovery | | | Limited | |
| Support URAC/ACHC Accreditation | | | | |
| Pharmacy Software Integration Ready | | | | |
| EMR Integration Ready | | | | |
| Signature Required | |  | Limited | |
| Contactless Signatures | | | | |
| Driver-level or Company Accountability | | | | |
Our 2021 Outcomes
Average Delivery Rating
Average Net Promotor Score (NPS)
First Attempt Delivery Rate
Lost Packages
What Patients Say
Nice to have my meds delivered to the mailbox instead of having to chase the envelope down the street! UPS could learn from you
Patient
St. Elizabeth’s Specialty pharmacySuper experience. My husband and I are both sick and we have no one who could go to the pharmacy so having meds delivered not only helped us but helps protect the community since we both had Covid.
Patient
MultiCare Tacoma General Pharmacy(9/25/22)The fast delivery to my door makes it possible for me to manage getting my medications independently, and they go above and beyond to MyChart me about the refills since my disability prevents from using the phone
Patient
MetroHealth Main Campus Pharmacy (9/23/22)Having covid and not being able to pickup meds was weighing on me. Having the delivery was fantastic!
Patient
Kaiser Permanente Olympia Pharmacy (7/16/22)I have not had any problems with the delivery service or pharmacy..I wish I could switch my pharmacy to this one I would be be really happy..thank you for your service
Patient
MultiCare Specialty PharmacyYour service was excellent and fast you out did Amazon Prime…
Patient
MetroHealth Parma PharmacyNice to have my meds delivered to the mailbox instead of having to chase the envelope down the street! UPS could learn from you
Patient
St. Elizabeth’s Specialty pharmacySuper experience. My husband and I are both sick and we have no one who could go to the pharmacy so having meds delivered not only helped us but helps protect the community since we both had Covid.
Patient
MultiCare Tacoma General Pharmacy(9/25/22)The fast delivery to my door makes it possible for me to manage getting my medications independently, and they go above and beyond to MyChart me about the refills since my disability prevents from using the phone
Patient
MetroHealth Main Campus Pharmacy (9/23/22)Having covid and not being able to pickup meds was weighing on me. Having the delivery was fantastic!
Patient
Kaiser Permanente Olympia Pharmacy (7/16/22)I have not had any problems with the delivery service or pharmacy..I wish I could switch my pharmacy to this one I would be be really happy..thank you for your service
Patient
MultiCare Specialty PharmacyYour service was excellent and fast you out did Amazon Prime…
Patient
MetroHealth Parma PharmacyWhat Clients Say
Phox Health has provided Renown Pharmacies with a reliable solution for prescription deliveries both during normal business hours and after hours… patients rate very highly with NPS approaching 100.
Adam P
VP of Pharmacy Services of Renown HealthLet Phox Health ease your shipping pains with technology-enabled, accountable logistics.
