Cover your tail. $60 to cover $60,000.

PhoxTail makes it affordable to fully de-risk every high-value delivery — financially and legally.

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THE STATUS QUO

Specialty pharmacies have lived with two unworkable options.

Pay the carriers' declared-value insurance — hundreds of dollars per shipment. That doesn't scale.

Eat the costs when something goes wrong. That's no way to operate.

Most specialty pharmacies do some of both. Neither works.

THE STATUS QUO

Specialty pharmacies have lived with two unworkable options.

Pay the carriers' declared-value insurance — hundreds of dollars per shipment. That doesn't scale.

Eat the costs when something goes wrong. That's no way to operate.

Most specialty pharmacies do some of both. Neither works.

What It Actually Costs

Carriers charge for the risk they can't control. PhoxTail prices the risk we do.

Carriers can't see the package, can't intervene in real time, and price the risk accordingly. Phox Health controls the entire delivery — so coverage scales differently.

DECLARED-VALUE COST PER SHIPMENT
$0$$$$$$$$$CARRIER CAP$1,000$5,000$20,000$60,000$50,000DELIVERY + COVERAGE COST
DECLARED VALUE PER SHIPMENT
Carriers (overnight + declared value)PhoxTail
At a $50,000 declared value, carriers charge hundreds of dollars per shipment. PhoxTail charges less than $60.

How it Works

One claim form. Forty-eight hours.

COVERAGE
COVERAGE

Five tiers, from $100 to $60,000 — priced from $0 to $60 per shipment. Tier auto-assigned by NDC code.

RECOVERY

If the package can be retrieved, TRAX recovers it the same day. If the pharmacy made the mistake — wrong address, wrong drug — recovery is still free on PhoxTail-covered shipments.

One signed PDF from the pharmacy. Phox Health reviews within 48 hours. Payout in days.

CLAIM

The math behind affordable coverage

Loss is rare. So coverage stays affordable.

0+
PhoxTail Covered Deliveries

Since program inception

$0
LESS THAN
Total Claims Paid

Across all PhoxTail-covered shipments

Phox health: About Us
Phox health: About Us

WHY COVERAGE MATTERS

Even the best operations make mistakes.

A driver mix-up at one major health system sent two specialty medications to the wrong patients. The wrong patient took medication intended for someone else. No clinical harm — but the privacy risk was real. The two shipments together totaled around $14,000.

With PhoxTail in place, the financial loss is documented and paid out in days, not absorbed into the next quarter's write-offs. The pharmacy isn't left waiting on a carrier's claim process, or on a vendor's goodwill.

The Difference

The coverage is contractual.

The Difference

The coverage is contractual.

The industry-defining standard in healthcare logistics, Phox Health is a fully founder-owned company that since its inception in 2016 has built the only vertically-integrated software and services model in the industry, purpose-built to deliver an exceptional experience to every patient, no matter where they live.

WHY THIS WORKS

This is what owning both halves makes possible.

PhoxTail's coverage stays affordable because operational quality keeps losses rare. This is what PhoxOS and TRAX vertical integration enables — a coverage model carriers can't match because they don't run the delivery.

This is what owning both halves makes possible.

PhoxTail's coverage stays affordable because operational quality keeps losses rare. This is what PhoxOS and TRAX vertical integration enables — a coverage model carriers can't match because they don't run the delivery.

What Client Say

  • Shakeel

    Ambulatory Pharmacy Operations Manager

    Working with PhoxTail to receive reimbursement for lost or stolen medication was very quick and easy. This was a much better process than what we have experienced with other, larger courier companies.

    Cathy

    Ambulatory Pharmacy Operations Manager

    The personal touch and attention to our claim made the entire process easy and stress free. Our reimbursement was received much quicker than with our couriers. It was great to speak to a live person and know that you'll get a real update — not a form letter.

  • Tyler Graham, PharmD

    TriHealth Specialty Pharmacy Operations Manager

    Phox Health has been an incredible benefit to our patients and our business! They have alleviated our biggest problem, which used to be lost or delayed shipments from FedEx. Phox Health has proactively identified incorrect addresses, re-routed shipments, and returned to addresses after a missed delivery attempt. Phox Health has improved our quality of patient care as well as cutting our delivery costs. They have listened to our suggestions about process improvements and implemented many of them. Phox Health’s customer service is unmatched compared to most of our other partners! They sent multiple representatives to help us with onboarding, which made the roll out very smooth. The PhoxTail process is very easy, especially compared to FedEx. I was able to get a PhoxTail claim approved in a single day with no pushback, whereas FedEx required multiple rounds of submissions and typically took 1-2 months. I would highly recommend Phox Health to anyone who ships medications to patients!

  • Shakeel

    Ambulatory Pharmacy Operations Manager

    Working with PhoxTail to receive reimbursement for lost or stolen medication was very quick and easy. This was a much better process than what we have experienced with other, larger courier companies.

    Cathy

    Ambulatory Pharmacy Operations Manager

    The personal touch and attention to our claim made the entire process easy and stress free. Our reimbursement was received much quicker than with our couriers. It was great to speak to a live person and know that you'll get a real update — not a form letter.

  • Tyler Graham, PharmD

    TriHealth Specialty Pharmacy Operations Manager

    Phox Health has been an incredible benefit to our patients and our business! They have alleviated our biggest problem, which used to be lost or delayed shipments from FedEx. Phox Health has proactively identified incorrect addresses, re-routed shipments, and returned to addresses after a missed delivery attempt. Phox Health has improved our quality of patient care as well as cutting our delivery costs. They have listened to our suggestions about process improvements and implemented many of them. Phox Health’s customer service is unmatched compared to most of our other partners! They sent multiple representatives to help us with onboarding, which made the roll out very smooth. The PhoxTail process is very easy, especially compared to FedEx. I was able to get a PhoxTail claim approved in a single day with no pushback, whereas FedEx required multiple rounds of submissions and typically took 1-2 months. I would highly recommend Phox Health to anyone who ships medications to patients!