We treat logistics as encounters in the patient’s story.
Phox Health owns both halves of healthcare logistics: PhoxOS, the platform your health system runs on, and TRAX, the operation that runs on it.
Our software. Our logistics. Our accountability.
What's At Stake
It'satreatmentthatstartedlate.
Alabspecimenthatneverarrived.
Somebodyhastoownthegapbetweenyourhealthsystemandthepatient.Todayit'syourteam.
How we deliver better
The visibility you and your patients deserve.
We own both halves, so we can show you what a tracking number and a bulleted status update have always left out — the driver, the chain of custody, and the five stars that a patient awards.
Your Team
Hospital-grade telemetry for logistics.
PhoxOS shows every driver on the road, the completion rate as it climbs, and patient feedback the moment it lands.
Your patients
Last mile, first impression.
Patients see the full route, every stop, and the real time until arrival — under your brand, with our phone number, not yours, on every notification.
Your care extension
Our Patient Advocates answer. Not Dispatch.
Dispatch is meant to talk to drivers. Our Patient Advocates help patients — and they stay on the line until their needs are met. Last year, we answered over 22,600 delivery-related phone calls for our partners.
Our purpose
Built for the deliveries that change a patient's life — medications, labs, and medical supplies. Nothing else.
Our end-to-end model exists to deliver one thing well: care that makes patients healthier. Software, operations, and people all answer to that purpose.
How We Work
Every health system had the same three challenges.
Together, we solved them all
Step 01 — Launch
Three weeks or less to go live.
PhoxOS pulls demographics and Rx data from existing Epic workflows — no month-long integration ticket. Most systems operate within weeks. Some within days.
Signed on Day 1. A patient signed for their medication on Day 3.
Carriers don't implement with you. Tracking software hands you a login.
Step 02 — ROI
The biggest return is the losses you stop taking.
Per-delivery pricing matters. The larger ROI is in losses you'd accepted as the cost of doing business — spoiled cold-chain, lost shipments, resends.
Eliminated $180,000 in cold-chain losses per quarter. Stayed at zero.
Carriers charge for failures. Tracking software charges for failure reports.
Step 03 — Scale
Built for today and tomorrow's volume.
The system you launched with handles today's volume — and the volume you grow into. PhoxOS, TRAX and the Advocates scale daily, never one without the others.
Scaled 40x in under six months across 12 Cleveland-area pharmacies.
Carriers stay carriers. Tracking software gets more expensive.
The platform
One platform. One network.
Built to deliver better.
PhoxOS and TRAX are the foundation. Everything else runs on them — each one named for the problem it solves.
PhoxOS
The operating system for a health system's logistics.
TRAX
Our healthcare delivery operation behind it.
PhoxTail
Cost protection for high-value drugs like chemotherapies and GLP-1s — up to $60,000 across five clear tiers.
ArcticPhox
Real-time cold-chain monitoring, on the ground and in the air.
SkyPhox
Specialty drugs on direct commercial flights. Anywhere in the country.
StarPhox
Patient feedback captured and acted on in seconds
GreenPhox
Reusable cold-chain delivery. Zero packaging waste.
Patient Advocates
A real 24/7 team taking the calls your pharmacy used to.
PhoxBox
Reusable, validated cold chain container. Never bought, never rented, never lost.
PhoxKit
Branded, single-use, 36-hour cold chain packaging. Free, same-day delivery.
The evidence
The proof we didn’t write ourselves.
Optum’s CPS/TrellisRx integrated Phox Health into Arbor — their specialty pharmacy management system. Phox Health passed UHG’s security assessment twice — the most demanding vendor security review in healthcare. Today, Phox Health’s the preferred partner for all specialty logistics.
StarPhox produces the documentation URAC requires — without your team producing it. StarPhox captures patient satisfaction at the moment of delivery, and generates the URAC/ACHC reports your team needs each quarter.
GreenPhox PhoxBoxes are validated under ISTA 7D’s protocol. From Atlanta’s summers to Philadelphia’s winters: 48 hours of proven temperature control between 2–8 °C.
Phox Health’s sort centers meet the same rigor as the platform. Temperature-controlled, biometric-access, 24/7-surveilled. Under pharmacy-board oversight in multiple states.
FAQ
Common questions
Need more detail? Book a consult and we'll walk your team through the record end to end.
What exactly does Phox Health own?
Both halves. PhoxOS is our software; TRAX is our own medical courier operation. Most vendors are one or the other, which is why status and accountability fall through the gap between them.
How is this different from using a carrier?
Do we have to integrate anything?
Who does a patient call for help?