Case Study

Ochsner Health System

Redefining On-Demand Care

The Challenge

In 2019 Ochsner wanted to further their virtual care mission with a more competitive and complete on-demand experience. They tasked Phox Health to launch same-day prescription delivery months before a pandemic turned convenience into a necessity.

The Solution

In less than a month we custom developed Phox Health’s technology for Ochsner’s pharmacies, deployed medical couriers across southeast Louisiana, and optimized every step leading to an average two hour delivery time.

What We Did

Ready for Pick-Up

We postponed timely EMR integration and designed our apps to best match Ochsner’s pharmacy workflows.

Out for Delivery

We worked with several couriers to significantly reduce delivery prices and helped protect pharmacy margins.

Confirmation

We built dashboards to monitor deliveries, audit signatures, and trend patient ratings.

Tablets for Tablets

We outfitted each Ochsner retail pharmacy with a custom iPad app giving them the power to request prescription delivery in less than 2 seconds.

First Impression,

Last Mile

We provided Ochsner with on-the-fly delivery analytics and patient feedback to ensure the entire experience remained five stars (actually, they use a ⚜️).

Tablets for Tablets

We outfitted each Ochsner retail pharmacy with a custom iPad app giving them the power to request prescription delivery in less than 2 seconds.

First Impression,

Last Mile

We provided Ochsner with on-the-fly delivery analytics and patient feedback to ensure the entire experience remained five stars (actually, they use a ⚜️).

What Ochsner’s Patients Say

Great same day service! Appreciated not having to go to the hospital to pick up as I am immunosuppressed! One of the reasons I choose using Ochsner…

KW

In this complicated and ever changing environment, it would be impossible to navigate without help…Thank you To all the Ochsner family of Pharmacists.

BK

What Ochsner Says

[Phox Health] knocked it out of the park. The final product is more than I had envisioned and I’m glad we’ve partnered!…Disrupting the system isn’t easy, but it’s necessary. Proud to disrupt with [Phox Health]!

Ryan Pattison

Strategic Operations Manager for Telehealth, Ochsner

Outcomes

%

Reduction in Delivery Cost

Days to Fully Launch

Pharmacies Integrated

Average Patient Score (out of 5)

Hours Average Delivery Time

Louisiana Governor Declares Statewide Stay-at-Home order due to COVID-19 Pandemic

March 22, 2020

Within hours Ochsner was the first and only health system in the country to shift all retail prescriptions to same-day delivery.

%

Delivery Surge

Two days after the mandate we delivered care kits to quarantined patients allowing Ochsner’s doctors to remotely monitor vital signs.

Kits Delivered

Hitting a 900% increase in Same Day Deliveries when the initial COVID-19 spike happened in our region solidified our vision and partnership in building this program last year!

Ryan Pattison

July 9, 2020

We’re Proud To Disrupt With Ochsner

Phox Health helped Ochsner launch the first complete on-demand virtual care experience with medications delivered to homes and offices across Louisiana.

We stood with them through the COVID-19 pandemic illustrating our adaptable technology’s profound impact on patient outcomes.

We are more than ready to support your health system through anything and everything.

Reach Out & Discover How.

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