Ochsner Health System

Redefining On-Demand Care

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The Challenge

In less than a month, we custom developed Phox Health’s technology for Ochsner’s pharmacies, deployed medical couriers across southeast Louisiana, and optimized every step leading to an average two hour delivery time.

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The Solution

In 2019, Ochsner wanted to further their virtual care mission with a more competitive and complete on-demand experience. They tasked Phox Health to launch same-day prescription delivery months before a pandemic turned convenience into a necessity.

Why We Did

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Ready for Pick-Up

We postponed timely EMR integration and designed our apps to best match Ochsner’s pharmacy workflows.

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Out for Delivery

We worked with several couriers to significantly reduce delivery prices and helped protect pharmacy margins.

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Confirmation

We built dashboards to monitor deliveries, audit signatures, and trend patient ratings.

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Tablets for Tablets

We outfitted each Ochsner retail pharmacy with a custom iPad app giving them the power to request prescription delivery in less than 2 seconds.

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First Impression, Last Mile

We provided Ochsner with on-the-fly delivery analytics and patient feedback to ensure the entire experience remained five stars (actually, they use a ⚜️).

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What Ochsner
Patients Say

“Great same day service! Appreciated not having to go to the hospital to pick up as I am immunosuppressed! One of the reasons I choose using Ochsner…”

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Ryan Pattison

Director, Consumer Telehealth, Ochsner

”In this complicated and ever changing environment, it would be impossible to navigate without help…Thank you To all the Ochsner family of Pharmacists.”

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Katy Lorreto

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What Ochsner Say

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Outcomes

75%

Reduction in Delivery Cost

28

Days to Fully Launch

12

Pharmacies Integrated

4.9

Average Patient Score (out of 5)

2

Hours Average Delivery Time

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The World Changed March 2020

Louisiana Declared Stay-at-home Order Due to Covid-19 Pandemic

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Within hours Ochsner was the first and only health system in the country to shift all retail prescriptions to same-day delivery.

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Two days after the mandate we delivered care kits to quarantined patients allowing Ochsner’s doctors to remotely monitor vital signs.

2,400%

Delivery Surge

487

Kits Delivered

“ Hitting a 900% increase in Same Day Deliveries when the initial COVID-19 spike happened in our region solidified our vision and partnership in building this program last year!”

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Ryan Pattison

Director, Consumer Telehealth, Ochsner

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We’re Proud To Disrupt With Ochsner

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Phox Health helped Ochsner launch the first complete on-demand virtual care experience with medications delivered to homes and offices across Louisiana.

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We stood with them through the COVID-19 pandemic illustrating our adaptable technology’s profound impact on patient outcomes.

We are more than ready to support your health system through anything and everything.

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Complete Your On-Demand Experience

Reduce medication abandonment, keep patients in network, and take virtual care to the next level of convenience. Give patients more of the precious time to heal entirely at home with Phox Health.

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