Phox Health Expands Health System Partnerships with MultiCare And Adds After Hour Deliveries

Nov 9, 2020

Temescal Valley, CA and Tacoma, WA — Phox Health, the first software-based logistics platform powering healthcare with two-hour prescription delivery, has partnered with MultiCare Health System, the Washington-based, non-profit hospital organization. Phox Health’s technology will provide MultiCare’s pharmacies with a new level of convenience and safety for its patients visiting its Indigo Urgent Care centers, clinics, and virtual providers. The partnership has been designed to meet any patient’s schedule with deliveries offered from 8 AM to 10 PM, seven days a week with most completing within ninety minutes.

“We’re far into a new era of healthcare where patients now rely on virtual and urgent care visits for their medical needs. Thanks to our partnership with MultiCare and their commitment to redefine patient care, we’re providing prescription delivery to homes and offices fourteen hours a day, seven days a week. We’re thrilled to be a part of the MultiCare family and eager for patients to experience complete, on-demand care,” says Dr. Amit Gir, co-founder and CEO of Phox Health.

The delivery costs a flat fee of $10 and covers all of Washington’s Pierce County with nearby counties expanding early 2021.

“We know picking up a prescription after an urgent care visit is never easy, especially for families with kids,” explains Ryan Fix, President, MultiCare Retail Health. “By launching this new service, we’re keeping our promise to customers and continuing to innovate on their behalf.”

Phox Health deployed its technology into each MultiCare pharmacy within days and provided patients real-time tracking of their medications for a safe, discreet, and convenient experience. The platform allows pharmacy staff to request deliveries without any manual entry and sends MultiCare-branded notifications to patients upon pick-up and delivery.

“Within weeks we configured our platform to best match MultiCare’s workflows and reduced the time to request a delivery to less than two seconds. Now urgent delivery meets urgent care,” adds Puneet Jain, Phox Health’s co-founder and Chief Technology Officer.

The initial phase offers prescription delivery to patients visiting select Indigo Urgent Care locations with later phases adding occupational medicine, primary care, and telehealth.

About MultiCare

MultiCare is a not-for-profit health care organization with more than 18,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed health system in the state of Washington.

MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including MultiCare Indigo Urgent CarePulse Heart Institute and MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region.

Indigo Urgent Care is part of MultiCare Health System. Indigo is designed to bring consumers simpler and better care. Indigo pairs technology with a retail care experience to radically improve how people access the everyday health care they need. Our vision is to improve health and change the industry.

About Phox Health

Founded in 2016, Phox Health is the first platform to offer two-hour prescription delivery for pharmacies, medical practices, and entire health systems seeking a complete on-demand experience for their patients. Phox Health’s technology is tailored for clinical workflows allowing partners to provide therapies moments after a virtual or in-person visit. Thanks to a software-as-a-service model, the California-based startup automates any healthcare deliverables and scales last mile logistics with multiple, HIPAA-trained couriers across the U.S. Phox Health forges a new category in digital health connecting disparate facets of healthcare into an unparalleled level of safety and convenience. For more information foxtrot over to

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