Recent USPS Delays Affecting Mail-Order Prescriptions

Sep 14, 2020

The past recent months have had scores of persons filing complaints concerning late deliveries of their medications filled at pharmacies and sent out for delivery via the U.S Postal Service (USPS).

According to the U.S. Postal Service (USPS), it has so far suffered only minor operational impacts in the United States due to the COVID-19 pandemic. The covid-19 pandemic, which led to the closure of ports worldwide, resulted in delays in mails and packages destined for places such as China and countries in Europe.

Patients Concerned About Delays in Treatment

Despite stating that the Postal Service was undertaking measures to minimize the impact on the beneficiaries of the service, there has been increasing reports on late deliveries. It has particularly created a lot of worries for clients who rely on the service for their medications.

Medication delivery by mail has never been with hitches. However, the recent national policy changes in delivery rules imposed by the current administration have caused these issues to exacerbate. These new rules include requirements for trucks to leave simultaneously, regardless of if the sorting process is completed or not, and has placed restrictions on working overtime.

Following this enactment of the new policies, the deliveries of several mails and medications have been placed on hold for weeks. Unfortunately, the pandemic resulted in difficulties with staffing and funding for the Postal Service, aggravating the problem it already had and the complaints of the American people. According to the American Postal Workers Union President, Mark Dimondstein, the USPS had during the pandemic, suffered significant losses and would need $25 billion as of August 2020.

Unsorted Affair

It is also possible that the USPS’ decision to dismantle letter sorting machines that could sort up to 35,000 pieces of mail per hour could have contributed to these delays. With much reliance on mail due to the pandemic-associated lockdown and limit on overtime work, now would have been the time these machines would be essentially needed. Unfortunately, the appointment of a new postmaster general and his resumption in June stopped any more work on the machines.

While the House has moved to stop operational changes and add $25 billion to the USPS budget, it’s quite unfortunate that many clients have been grossly affected.

However, with Phox Health, an on-demand delivery platform that networks with various pharmacies across the country, mail-order deliveries can be done cost-effectively and in time by dedicated medical couriers.

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