Telehealth: Transforming Care in the Post-Covid World

Aug 27, 2020

The COVID-19 pandemic took the world by surprise. The wave of the coronavirus infection forcefully led to the shutdown of many economic and social activities across countries of the globe, and to cushion the effects, world systems had to find ways to adapt.

Health systems weren’t left out, and in the United States, the pandemic significantly affected how patients received care from their health care providers. With the advent of modern technology, however, individuals have been able to connect with their healthcare providers and receive care without being together physically in the same room. This change or advancement is known as telehealth or telemedicine.

Thanks to telehealth, a lot of transformations are bound to take place following the pandemic, regardless of speculated limitations. These transformations provide a lot of benefits to patients, payers, and providers. Let’s get into them below.

Telehealth Benefits for Patients

A greater percentage of the US population has at one time or the other faced difficulties in receiving timely, professional healthcare.

Telehealth provides a more lasting solution by helping people gain access to faster care at potentially reduced rates, especially the elderly, people living with disabilities, and rural residents. By improving affordability and access, telehealth encourages equitable care, reduces the risk of infection, and ensures better management of chronic diseases.

This is made possible by facilitating online primary care, faster emergency triage, and online specialist access.

Telehealth Benefits to Payers and Providers

With an increase in health costs and slowed streams of revenue, healthcare providers and insurers are at the losing end. Telehealth, by reaching and engaging a wider audience, is able to curb excess spending and compensate for losses.

Incompetence in the health care system has swallowed billions of dollars annually. According to CBInsights, avoidable readmissions cost Medicare $17B annually, and UnitedHealth Group loses $32B each year due to unnecessary ED visits.

Post-covid, telehealth promises to curtail that by enhancing efficient care and reducing costs.  In-person visits and admissions can be avoided via televisits, online patient guides, and remote patient monitoring.

Overall, telehealth helps recover lost revenue and creates newer streams by improving patient experience and are able to keep them in network, even post-covid.

Phox Health, an on-demand delivery platform with complete services of prescription delivery, diagnosis, and treatment services, aims to create a whole new level of patient experience and safety.

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